Schloss-Straße 19, Hof bei Salzburg, Salzburg State, 5322, AustriaVisa hotellinformation
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1 natt
Gästrecensioner
4.6/5
Utmärkt
71 recension
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Verifierade recensioner
Läge och interiör4.6
Bekvämligheter4.7
Service4.4
Renlighet4.7
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Alla recensioner(71)
Positiva recensioner(48)
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Vänlig personal(8)
Negativa recensioner(10)
Monetchkin
premiär sjöutsikt rum
Bodde på nov. 2024
Par
12 recension
3.2/5
Publicerades 3 jan. 2025
1) house keeping service to be improved.
2) hotel customer service to be improved.
3) restaurant service to be improved.
overall, 5 stars hotel but 4 stars service
Översätt
Gästanvändare
premiär sjöutsikt rum
Bodde på sep. 2024
Par
1 recension
5.0/5
Enastående
Publicerades 13 nov. 2024
Truly exceptional place to visit. The setting is incredible, the hotel is pristine, the food and beverage is excellent and the service is world class. Truly has to be the cream of the crop in Austria.
Översätt
Gästanvändare
Bodde på jan. 2022
Affärsresenärer
75 recension
5.0/5
Enastående
Publicerades 8 mars 2022
Excellent stay here. Luxirious vibe and considerate services.
Översätt
ErickLee
Deluxerum
Bodde på sep. 2024
Par
1 recension
3.5/5
Publicerades 31 okt. 2024
무료 생수가 없어서 요청하였으나 2시간만에 가져다 줌. 웰컴 서비스 및 대면시에는 매우 친절하나 룸서비스가 좀 느림, 외곽에 있어서 택시타고 갈때는 괜찮으나 체크아웃시 택시가 없음
I wanted to love this hotel. The location is stunning and the rooms are all beautiful. The food is generally good too. The problem is the service which is appalling and the spa - it’s overcrowded and cold with no heated pool. Beds are packed next to each other so close you can smell your neighbour. The service is also horrendous for example waiting for my luggage took over 30 mins. Room service was also late. Poor communication from the front desk and in some cases I found some people quite unpleasant.
Översätt
Gästanvändare
Bodde på dec. 2024
Par
1.0/5
Publicerades 9 jan. 2025
The hotel itself is beautiful, but it is poorly managed with no visible managers on site. Unfortunately, both the TV and air conditioning were not working during my stay. When I inquired about the air conditioning, the front desk agent, Paula, informed me that there is no air conditioning, which was disappointing. Additionally, the majority of the staff seemed untrained to handle a hotel of this scale. While it is a new property with potential, the customer service is lacking, and the staff does not seem equipped to manage guest needs effectively. At its current state, it feels more like a dorm than a professionally run hotel. I would recommend avoiding it until they improve their management and operations.