Hau Holbox, Oceanfront Boutique Hotel

Everything was amazing, special mention to Emanuel at the reception who was great with everything especially with the excursions

Enjoyable stay, but lots of room for improvement Service needs work. I’d feel better going with the flow if I hadn’t been paying so much. Our family of 4 stayed in the “deluxe suite” which had a pull-out couch for our pre-teens. We were initially provided no bedding for the couch and not enough towels. Had to request these items multiple times before receiving them. They never replaced our towels—bath mat was soiled and beach towels were gross after three days. The suite is also located right at the entrance/office and staff would have loud conversations right at our window early in the morning. The noise from maintenance issues was also disruptive. One night someone was sawing into concrete until after 9pm. They were also doing construction work during dinner on Valentine’s Day. Restaurant servers desperately need training—like the servers had never eaten a meal before or had coffee, not bringing utensils or sugar/milk to the table until everything had gotten cold. It was essentially self-serve if you wanted these items. They would be well advised to invest in some fans at the restaurant, as the wasp situation at breakfast was out of control. One woman got stung on the mouth while she was having her breakfast. We ended up taking our food to our room after that. The negatives aside, we loved the setting. The food at the restaurant was surprisingly, consistently good. The beach is small, but quiet and a great place to take in the sunsets. Facilities were clean.

Beautiful location, but not up to expectations Beautiful location and friendly staff but the breakfast is terrible and there are better places to stay for the same or better price. We are a family of four who took a luxury suite. The sofa bed was very uncomfortable and only suitable for small children. The room was small and not a suite.

This was our second time in Holbox, for our honeymoon and wanted to stay somewhere a bit fancier, this was not that. Check in was frustrating, asked for an upper level ocean view and got an extremely obstructed view. The room had mold on the bathmat so we showered without it on the rough cement floor. Never could have more then 5 minutes of hot water, could barely wash my hair without freezing. AC and fridge and tv amenities worked good and were nice to have. Cleaners were quick and efficient. Our room was located by the beach club which was very loud. Could hear the music until 9 or 10pm and as early as 7am. There was always some kind of banging during the night. Beds were extremely hard and even harder pillows. Breakfast was just fruit, a hard piece of toast, a cookie, granola and a tiny bowl of yogurt, if you wanted eggs it is extra, which were very bland. We went elsewhere for breakfast most mornings. We ate a few times at the restaurant Fragata, they didnt have sushi available most days. Small portions for the price and pretty bland. The drinks however were great, especially the Margheritas. The beach was pretty clean, the lounge pills were very comfortable and well taken care of. Property was kept clean. Staff could be a littler more friendly and attentive. Pretty disappointed in our stay especially for our honeymoon.

Holbox Good .a/c could stay on longer than intermittent

The hotel was a little far from downtown, but it’s a great location if you looking to relax it’s excellent the staff was really helpful in every way. We love our stay and we definitely would go back to this hotel.