Ser Casasandra Boutique Hotel

Excellent hotel. Very comfortable and spacious rooms. I lived the fact that it’s not a lot of rooms and they are well spaced out so you get the feeling of being separate to every other room (rooms don’t face each other). A great little pool for the kids to play in as well. The food quality in general was very good. And they were very helpful in organising trips for us around the island. The location is great. The beach is at the doorstep (excellent beach club), shops and restaurants are 5-10 mins walk away so is the down town. Really enjoyed the stay and would love to go back.

We were pleasantly surprised with this hotel. We booked the hotel on a whim - without knowing much about it or the island of Holbox, not knowing what to expect. The hotel was incredibly comfortable. We enjoyed the boutique furnishings. The interior design was relaxing and stylish. The massages were obviously a little more expensive then what you would find on the beach but they were professional and good quality. I gave it a 5 star not just because of the comfort and beauty, but because the staff went the extra mile for us. Im a vegan and wanted breakfasts that were as delicious and big as the meat eaters! They went out of their way to bring me wonderful dishes every morning. Tell the front desk if you're vegan and they will make special dishes every day. Thank you to the staff and management for all of your extra care!

From the greeting at the beginning, the beautiful room, crisp cleanliness(despite nearby beach!) to the especially friendly and helpful staff we were thoroughly wowed by Ser Casasandra. We are already dreaming or returning!

We were very impressed with Ser Cassandra. Having traveled to many places and stayed in wonderful hotels, Ser Cassandra was "sneaky good." By that, I mean there was nothing overly dramatic about the place, but the location, the rooms, and the service were all exceptional. It managed to have a relaxing and chill vibe while still demonstrating excellence. This is hard to do well in my opinion and it takes a dedicated staff, a vision, and leadership to execute. It was a splurge for us but one we would repeat. Highly recommend.

WARNING: Customer service at this hotel does not match their pricing. I have emailed them 3x with a question and tried calling them. In none of these attempts did they respond to me OR answer their phones. I'm in the same time zone so that isn't the issue. It must be very nice for them to do such great business they treat their customers like this.

We absolutely loved our time in Holbox which was made all that much better because of our stay at CasaSandra. It is a very peaceful and serene place. The staff at the hotel make a beautiful place even more beautiful. Right from the beginning, Yaima took great care in helping us to book our room and plan our last minute trip. Once we arrived and met Martin, we knew our stay was going to be wonderful. He could not have been more spot on in helping us plan our daily adventures and in choosing restaurants. He went out of his way and exceeded all of our expectations! The waiters and bartenders at the restaurants at the hotel were also fantastic - Fernanda, Edgar, Jasiel, Erick! I also had a massage while at the hotel with Yadira which was the most relaxing massage I have had. We truly enjoyed our time here and are already planning our next visit. Thank you all for making it so memorable!