colt123
10 oktober 2024
My husband and I spent one night here while on a road trip so we could visit the nearby Painted Desert and Petrified Wood national park. We're long time Best Western rewards members, and expect them to be pretty decent. None of the hotels in town had very good reviews on TA, so I chose this one with the hope it would be ok for one night. Check in was friendly and efficient...they even have a robot type machine with a remote person who can check you in, which was interesting. We were given a king room on the first floor, as requested, because there is no elevator to the 2nd floor. When we opened the door to our room, a strong perfume spray smell hit our noses. We almost asked for another room, but tried leaving the door and windows open to air it out. We think the previous guest probably smoked in this clearly marked "nonsmoking" room so housekeepers were trying to cover it up. It took about an hour before the smell disappated. The room was spacious, but in dire need of updating. The dark, dirty looking carpet was wrinkled in places, and the whole room had a dreary dark appearance with dated decor. The pullout loveseat had a stretchy cover over the cushions covering something (I didn't look), and there were some small food spills on the armrest. There were a few positives: the platform bed had attractive bedding, there were 2 luggage racks in the room, and the AC and WiFi worked well. There was a small fridge, microwave and coffee maker. On the not so good side: There were limited plugins. The bathroom door didn't close all the way because the door hinges were crooked, and it hit the curved shower curtain rod when open. The bed turned out to be ok and fairly comfortable. Considering the rooms all open to the parking lot, it was relatively quiet until morning when people were moving around outside. The free breakfast bar had a decent selection of hot and cold foods, and a very friendly helpful staff person managing it. If ever in this area again we would definitely not stay here, and would find somewhere else that's hopefully newer and better maintained. I did send a report to Best Western so hopefully they'll pay some attention to this property and raise the standards for future unsuspecting guests. Even with my AARP/Senior discount, the price we paid wasn't worth it.
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