Lyfe Resort & Residences

First and foremost, I would like to highlight that I contacted the hotel multiple times prior to my stay both via phone call and ******* message. We had a late flight landing at 12am and expected to arrive at the hotel around 1-2am. I called specifically asking if I needed to pay for the additional night and if I had booked correctly or if early check in was allowed in order to ensure that we would be able to check in immediately and seamlessly to our room upon arrival. However, as we arrived to the hotel to check in at approximately 2AM I was met with confusion from staff and was told there needed to be a note in the system. To which there was, I was told the note included the incorrect date. However, there was no attempt to rectify the situation and our room was apparently booked at the time by someone else. This was an extremely confusing and frustrating experience as someone who is extremely meticulous and detail oriented. We ended up finding a motel in the middle of the night for a few hours in what was apparent to be an unsafe neighborhood (many people walking around intoxicated or under the influence of various substances). I called a few hours later around 8am and explained the situation to 2 additional people who finally said our room was ready. The room it self could use an overall upgrade especially the bathroom and the condition is not as great as the photos suggest. The view was obstructed (7 fl) by the restaurant on the beach so Dulled the experience even more.

The elevator situation is chaotic. We were waiting for an elevator for 40 minutes. The valet parking service is terrible as well. The valet associates are not even nice or helpful.

The floor room was in terrible conditions, I walk without shoes and my feets got black of dirt plus we where with a crawling baby so we couldn’t enjoy as wished