Club Wyndham Kona

The staff at the Wyndham Kona was awesome, especially Joy, the woman who helped us make a lei. The front desk staff was very helpful. Our room smelled clean, but on closer examination the carpet needed cleaning and the area around the kitchen faucet needed attention. Probably due for a remodel. The facilities were good, but we wish there was something happening at the bar area of the pool. Our deck overlooked the pool/hot tub courtyard which was lovely, and not noisy. The grounds are nicely maintained. The only negative aspect was that we had trouble confirming our reservation. After my husband read reviews about people arriving and not having a reservation, I called the resort a number of weeks before our arrival. The woman I spoke to was very pleasant, but unable to confirm, suggesting that I call trip.com. Trip.com confirmed the reservation, and explained that they had sent a file to the resort, and the resort must not have opened it yet. I called a week later, and received the same information, so I asked trip.com to contact the resort, which they did. I believe that I made three calls to the resort and three calls to trip.com before the reservation was confirmed by Wyndham about a week before our arrival, which was a bit of a hassle, but everyone I spoke to was pleasant and tried to help. One person in a review said that they checked in late, after four I believe, and there was a problem with their reservation, but that wasn't an issue for us. We gave the resort our flight arrival time of 2:30, and they told us that we wouldn't be able to check in until 4pm, and we might as well go to Costco, which we did. Everything was fine.

酒店本身還可以，但前台系統一直出問題。 離店後扣了我13筆28刀的離店税，多扣了12筆。 trip客服和酒店核實居然説衹收到一筆。 發郵件打電話給酒店也收不到回覆，扯皮推諉。 現在向銀行申請了拒付，需要一到三個月才能有處理結果。345美元 2600多人民幣 就白白被多扣了。 還是希望平台和酒店確認 能夠早日返還我的錢。