La Quinta Inn & Suites by Wyndham Birmingham Homewood

The hotel is nice from the outside and have modern amenities. We just happened to have a bad experience. The staff were nice. Our TV didn't work but it took an hour to get it figured out and I had to ask for another room because they said it's the satellite that's out, not our TV. Then we finally get all our stuff moved and it's a smaller room. The AC ******. Room was dirty in places. Neighbors were noisy until 1 am. Car alarm going off super early. I know not all these issues are the hotels fault.

Me and my kids came to Birmingham for my daughter’s graduation. When we arrived the front desk clerk was so nice and helpful. The rooms are nice. The beds are terrible they are hard as a brick and the pillows was not decent either. I didn’t get much sleep because of the hard bed and pillow felt like I was laying on the floor. The bathroom wasn’t cleaned at all. There was pee around the toilet. Hair all over the tub and inside the tub. All over the toilet. I ended up cleaning everything so my kids could take a shower. The house keepers need to be retrained on how to clean. Or someone needs to go behind them.

In town for surgery, arrived after checkin and room wasn't ready, offered a downgraded room with no discount only deposit waived. I had a driver with me that had to pick me up from the hospital after surgery and overnight stay. Called after surgery to ask if they could sell an extra night because I wouldn't be able to leave the hospital until way past checkout. Carmen said that wouldn't be a problem but the person staying would need to book the room since I wouldn't be there to extend the stay. The person staying with me went back, paid for the extra night, picked up new keys and everything should have been settled. When I was able to leave the hospital we got back to the room and ate and then laid down to sleep. Right as we were dozing off the door opened to the room. It was an employee who realized the room was occupied but didn't knock before entering. A few minutes later they came back and knocked and the person staying with me had to go downstairs and fill out paperwork all over again and get new keys after all of this had previously been completed. They charged him two deposits because the management and employee is incompetent at their job. The next morning we went down at 730 for breakfast only to find no hot food available. I stopped to remind the manager that it is not franchise policy to open the door without knocking and how dangerous that is. He said that didn't happen and he had it on video that it didn't happen. He's right, the front desk agent did knock after coming back the second time. The first time they did not. He insisted he had video which I insisted on seeing, but he never produced it. At checkout he kept insisting it never happened. This would have been a five star review if he had admitted his mistake and apologized. This is a trait of Indian hoteliers especially young ones. I ran four hotels for a region, two Wyndham properties, a Marriott and an IHG property and the knock policy is a cornerstone of training at all of them. The hotel is nice and clean and could easily be a 3-4 star property if managed better.

Nicely remodeled and clean pet-friendly room. And the cost was actually reasonable at $25 for the night. This hotel is very convenient to nearby (moments away) variety of foods and only a couple minutes from I65. The only downside? The door closers on the rooms seem to be in need of adjustment or replacement. The hotel appears to be used by a large number of contractors who seem to move between rooms till maybe bedtime. Doors are banging constantly because of those darn closers not being adjusted. But the continual bang from the doors disappeared once it got arounds 10 PM and the hotel was silent for our nights rest. A bit of WD40 and door closer adjustments would make this a 100% lodging.

Clean and friendly environment!! The remodel is nice, wonderful that they removed all carpet from the rooms!! The bed and pillows allowed a great night sleep! I asked for 1st or 2nd floor and that is what I got! Will definitely stay here again if needed

Excellent service and comfy room. We were traveling and very tired. Front deck staff was cherry and helpful in.every way. Elevator closest to out room was not working so we had a long walk each time we went out. Decent breakfast with waffles, boiled eggs, cereal, yogurt & bagels. Bathroom was clean & spacious with a great walk in shower.