I rarely leave negative reviews, but I feel I need to share this experience.
I was really looking forward to this trip and paid over 5,000 baht for my stay, expecting decent service and a smooth check-in — especially on the first day. Unfortunately, everything started going wrong from the beginning.
At check-in, I was told my room was on the 11th floor, but it was actually on the 19th. I don’t understand why I was given the wrong information.
Later, I tried to charge my phone using an adapter I brought from Thailand, but it didn’t work properly — possibly due to low voltage. I charged for almost 2 hours and the battery still didn’t go up. I asked the front desk if I could charge my phone there just for a few minutes while waiting for my friend to bring another adapter, but they refused and told me to buy a new one from the vending machine, which was quite expensive. I felt that was very unfair because I had my own equipment.
I even brought my adapter down to show them and asked if they could check the electricity in my room. A housekeeper came twice and said the power was working, but still, my phone didn’t charge. I was exhausted from explaining everything again and again. The receptionist asked if I wanted to change rooms, but I was already too tired. All I wanted was to charge my phone. Finally, a kind housekeeper lent me her personal adapter — and I could finally charge my phone.
By then, it was already late. I hadn’t eaten and most of the shops nearby were closed. What was supposed to be a relaxing first day turned into a frustrating and disappointing experience
For the 5,000+ baht I paid, I honestly don’t think it was worth it. I expected better service from the start.
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