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Verifierade recensioner
Läge och interiör4.6
Bekvämligheter4.4
Service4.5
Renlighet4.5
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Negativa recensioner(65)
Gästanvändare
Tvåbäddsrum med utsikt över hamnen
Bodde på dec. 2024
Par
5 recension
4.5/5
Utmärkt
Publicerades 6 feb. 2025
Lovely hotel with great views of HK harbour. A/C didn't work properly so had to get a heater in the room because A/C would only cool. Takes around 20 minutes each morning to get the lift for breakfast which was disappointing. We asked to use the stairs but weren't allowed as they were alarmed. Reception staff were excellent. The hotel seems to be booking a lot of mainland Chinese tours which were clogging the lifts and the breakfast room. Had to line up and wait for a table every morning. Not what you expect from this standard of hotel
Översätt
Svar från boendet: Dear Guest,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the lovely views of the Hong Kong Harbour during your stay. We sincerely apologize for the inconvenience you experienced with the air-conditioning in your room. Our team is currently looking into this matter to ensure that all rooms are properly equipped for our guests' comfort. Regarding the slow elevator service, we understand how frustrating this must have been, especially during peak times such as breakfast. We are actively working on improving the efficiency of our elevator service to provide a smoother experience for all our guests. We appreciate your kind words about our reception Ambassadors, and we will make sure to pass on your compliments to them. We are sorry to hear about the issues you encountered with the mainland Chinese tours affecting the elevator and breakfast room congestion. We are addressing this matter internally to ensure a more seamless experience for all our guests.Your feedback is invaluable to us, and we thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Best regards,ELVIS CHANQuality SupervisorRenaissance Harbour View Hotel Hong Kong
Etherionbl
Tvåbäddsrum med utsikt över hamnen
Bodde på nov. 2024
Familj
12 recension
5.0/5
Enastående
Publicerades 25 dec. 2024
Convenient, beautiful and nice location. Service was excellent as well.
Översätt
Svar från boendet: Dear Etherionbl,Thank you for sharing your stay experience here!It gives us great pleasure to learn that our hospitality have made positive impressions upon your visit. Maintaining the quality of our service is one of our top priorities, and we will surely share your compliments with our service team. We look forward to welcoming you back soon.Kind regards,ELVIS CHANQuality SupervisorRenaissance Harbour View Hotel Hong Kong
HOR YAN
Rum Queen med utsikt över trädgården
Bodde på sep. 2024
Familj
6 recension
4.7/5
Otroligt
Publicerades 16 okt. 2024
Excellent service .
Staff from Front desk, swimming pool all are kinda friendly and good service . quite humid and Dehumidifier provided in the room and corridor
Översätt
Svar från boendet: Dear Guest,Thank you for sharing your stay experience here!It gives us great pleasure to learn that our hospitality have made positive impressions upon your visit. Maintaining the quality of our service is one of our top priorities, and we will surely share your compliments with our service team. We look forward to welcoming you back soon.Kind regards,ELVIS CHANQuality SupervisorRenaissance Harbour View Hotel Hong Kong
junaidfarid khan
Tvåbäddsrum med utsikt över trädgården
Bodde på aug. 2024
Affärsresenärer
3 recension
5.0/5
Enastående
Publicerades 27 sep. 2024
Great hotel with excellent service! These kinds of service standards are very hard to find in Hong Kong.
They helped me with early check-in and late check-out. The hotel is also very close to the convention centre, just 2 mins interior walk.
Översätt
Svar från boendet: Dear junaidfarid khan,Thank you for sharing your stay experience here!It gives us great pleasure to learn that our hospitality have made positive impressions upon your visit. Maintaining the quality of our service is one of our top priorities, and we will surely share your compliments with our service team. We look forward to welcoming you back soon.Kind regards,ELVIS CHANQuality SupervisorRenaissance Harbour View Hotel Hong Kong
Gästanvändare
Tvåbäddsrum med utsikt över trädgården
Bodde på dec. 2024
Affärsresenärer
4 recension
4.7/5
Otroligt
Publicerades 11 jan. 2025
OK but without upgrades
Översätt
Svar från boendet: Dear Guest,Thank you for sharing your feedback following your recent stay with us. We appreciate your comments and we regret to learn that you did not receive an upgrade during your visit.Please accept our sincere apologies for any disappointment this may have caused. We always strive to provide the best possible experience for all our guests, and we are sorry that we fell short of your expectations in this regard. We hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience that truly reflects the high standards we aim to deliver.Best regards,ELVIS CHANQuality SupervisorRenaissance Harbour View Hotel Hong Kong
克 Streets of Shenzhen
Hamnutsikt Queen Rum
Bodde på dec. 2024
Familj
35 recension
5.0/5
Enastående
Publicerades 9 mars 2025
Great stay at the Renaissance before Spring Festival. Lovely room with a glorious view in a perfect location for exploring HK island. Excellent breakfast buffet.
Översätt
Svar från boendet: Dear 克 Streets of Shenzhen,Thank you for sharing your stay experience here!It gives us great pleasure to learn that our hospitality have made positive impressions upon your visit. Maintaining the quality of our service is one of our top priorities, and we will surely share your compliments with our service team. We look forward to welcoming you back soon.Kind regards,ELVIS CHANQuality SupervisorRenaissance Harbour View Hotel Hong Kong
Anonym användare
Rum Queen med utsikt över trädgården
Bodde på dec. 2024
Par
1 recension
4.7/5
Otroligt
Publicerades 3 feb. 2025
Everything is great except for the elevator. Have to wait for loooooong time! Terrible elevator.
Översätt
Svar från boendet: Dear Valued Guest,Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you enjoyed your overall experience at our hotel. We sincerely apologize for any inconvenience you experienced due to the slow elevator service. Please be assured that we take your comments seriously, and we will address this issue promptly to ensure a smoother and more efficient service for all our guests.Your feedback is invaluable to us as we continuously strive to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with an even more pleasant stay.Thank you once again for your feedback.Best regards,ELVIS CHANQuality SupervisorRenaissance Harbour View Hotel Hong Kong
Gästanvändare
Rum Queen med utsikt över trädgården
Bodde på dec. 2024
Affärsresenärer
1 recension
4.7/5
Otroligt
Publicerades 22 jan. 2025
This hotel has improved since my last visit. Its good value, very clean and a great choice in HK
Översätt
Svar från boendet: 尊敬的賓客:非常感謝您下榻我們萬麗海景酒店,我們很高興您滿意是次的住宿。期待您下次的光臨。敬頌, 陳沛堅 Quality Supervisor 香港萬麗海景酒店
Tangerinesis
Rum Queen med utsikt över trädgården
Bodde på juni 2024
Affärsresenärer
5 recension
4.7/5
Otroligt
Publicerades 16 juli 2024
Check in upon arrival even didn’t request early check in. Strategic location to exhibition centre. Kind staffs.
Översätt
Svar från boendet: Dear Raineec,Thank you for sharing your stay experience here!It gives us great pleasure to learn that our hospitality have made positive impressions upon your visit. Maintaining the quality of our service is one of our top priorities, and we will surely share your compliments with our service team. We look forward to welcoming you back soon.Kind regards,ELVIS CHANQuality SupervisorRenaissance Harbour View Hotel Hong Kong
Anonym användare
Rum Queen med utsikt över trädgården
Bodde på juli 2024
Affärsresenärer
4 recension
5.0/5
Enastående
Publicerades 10 aug. 2024
Restaurant nice, room clean, location very good. Prefer to stay again.
Översätt
Svar från boendet: Dear Guest,Thank you for sharing your stay experience here!It gives us great pleasure to learn that our hospitality have made positive impressions upon your visit. Maintaining the quality of our service is one of our top priorities, and we will surely share your compliments with our service team. We look forward to welcoming you back soon.Kind regards,ELVIS CHANQuality SupervisorRenaissance Harbour View Hotel Hong Kong
Gästanvändare
Tvåbäddsrum med utsikt över trädgården
Bodde på nov. 2024
Familj
2 recension
4.5/5
Utmärkt
Publicerades 29 dec. 2024
Location is amazing and large bus station across the street. Subway is also very close about 10 minutes walk. Only thing is carpet looks so old and appears to have water stains and you have to your room keys to use the lobby restroom.
Översätt
Svar från boendet: Dear Valued Guest,Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you found our location to be amazing, with convenient access to both a large bus station and the subway within a short walk.We appreciate your comments regarding the carpet in your room. Rest assured, we take cleanliness and maintenance seriously, and we will address this issue promptly to ensure a more pleasant stay for our future guests.As for the requirement to use room keys for the lobby restroom, this is a security measure we have in place to ensure the safety and comfort of all our guests. Your feedback is important to us, and we will look into ways to make this process more convenient for our guests.Thank you once again for your valuable feedback. We hope to welcome you back for an improved experience during your next visit.Best regards,ELVIS CHANQuality SupervisorRenaissance Harbour View Hotel Hong Kong
Gästanvändare
Club Hamnvy King Size Säng Rum
Bodde på nov. 2024
Annat
2 recension
1.0/5
Publicerades 16 jan. 2025
Never go back again!
The lift stopped at every level.
I was on a high floor so it took ages to get me to the ground.
Plus, the hotel was super busy because of too many guests.
Also, if you have nothing to do nearby, you need to take a taxi all the time to cross harbour. Of course, you can catch a ferry but it’s time wasting.
Further to this, staff were friendly, but the room was too tiny. Also, couldn’t really enjoy a harbour view(Victoria harbour facing) in the room.
Översätt
Svar från boendet: Dear Guest,We appreciate you taking the time to share your feedback with us. We are sorry to hear about the inconveniences you experienced during your stay.We take your experience very seriously and have shared it with the hotel management team, and we sincerely apologize that the experience did not meet your expectations. We appreciate your feedback as it helps us to identify areas for improvement and enhance the overall guest experience. Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Best regards,ELVIS CHANQuality SupervisorRenaissance Harbour View Hotel Hong Kong
MohamedHany
Rum Queen med utsikt över trädgården
Bodde på mars 2024
Affärsresenärer
10 recension
5.0/5
Enastående
Publicerades 7 juli 2024
I had a wonderful stay recently. The hotel is elegantly decorated, combining modern and classy luxury. The facilities are excellent, enhancing the overall comfort and convenience. Although I didn't have the opportunity to try the food, my experience was so positive that I definitely plan to return.
Översätt
Svar från boendet: Dear MohamedHany,Thank you for sharing your stay experience here!It gives us great pleasure to learn that our hospitality have made positive impressions upon your visit. Maintaining the quality of our service is one of our top priorities, and we will surely share your compliments with our service team. We look forward to welcoming you back soon.Kind regards,ELVIS CHANQuality SupervisorRenaissance Harbour View Hotel Hong Kong
Wohenwochixin1
Rum Queen med utsikt över trädgården
Bodde på sep. 2024
Affärsresenärer
104 recension
5.0/5
Enastående
Publicerades 3 nov. 2024
Very very nice and and cool . Directly see the ocean view and next to convention center
Översätt
Svar från boendet: Dear Wohenwochixin1 ,Thank you for sharing your stay experience here!It gives us great pleasure to learn that our hospitality have made positive impressions upon your visit. Maintaining the quality of our service is one of our top priorities, and we will surely share your compliments with our service team. We look forward to welcoming you back soon.Kind regards,ELVIS CHANQuality SupervisorRenaissance Harbour View Hotel Hong Kong
BKT
Tvåbäddsrum med utsikt över trädgården
Bodde på mars 2024
Affärsresenärer
51 recension
5.0/5
Enastående
Publicerades 23 apr. 2024
the most convenient hotel to stay at during the HKTDC fair
nice clean room
Översätt
Svar från boendet: Dear BKT,Thank you for sharing your stay experience here!It gives us great pleasure to learn that our location is convenient to your travel and we look forward to welcoming you back soon.Kind regards,ELVIS CHANQuality ExecutiveRenaissance Harbour View Hotel Hong Kong