Best Western Hotel Causeway Bay

Traveling from Switzerland to Asia. I booked a room through Trip.com on December 31, 2024, as we were incredibly excited for our Asia trip in March 2025. I reserved a room from March 15 to March 21, 2025, specifically with a whirlpool. However, upon checking into Hotel Best Western on March 15, 2025, our nightmare began. At the reception desk, we were asked to pay HKD 6,653.21 (USD 855.83), plus an additional HKD 500 (USD 64.32) as a deposit. Respecting the rules, I paid the amount. But then we were given a tiny room, roughly 6 square meters (64.58 Square feet) in size, with a glass WC door. This meant I had to ask my wife to leave the room whenever I used the toilet due to the lack of privacy. The evening was windy and cold at 18°C. With our three suitcases, there wasn’t even enough floor space to open one and take out clothes. There were no cupboards to hang our clothing, no designated space for our luggage, and the whirlpool was covered in dust with a black ring of dirt. Fifteen minutes after checking in, I went to the reception and requested a larger room. The staff's response was, "All our rooms are the same size." I then informed them I wished to cancel my booking from March 16 through March 21, since we had arrived late (8:40 PM). However, the manager from the back office stated, “No refund.” I was shocked. When did Hong Kong hotels start enforcing this “No refund” rule? I hadn't even used the room beyond 15 minutes—why was cancellation or a refund impossible? If a product is faulty, isn't it common practice to allow a return and refund? The next morning (March 16), the windy conditions in Hong Kong worsened. Inside our room, we could feel the cold wind blowing through the door and glass windows. You might wonder, "Where was this room located?" It was positioned on the roof of the building, resembling a “cottage.” Frustrated, I moved to Harbour Plaza North Point, booking through Agoda. This hotel provided proper services—a wooden WC door, a clothes cupboard, and a much more comfortable environment. Now, this is what I call a hotel! And to top it off, it was cheaper than Best Western. I paid only HKD 2,718.50 (USD 349.69) for a stay from March 16 to March 21, 2025.

Very nice stay ! The rooms are small but very clean and the breakfast it’s also good. The location it’s very convenient as well, the tram is only 5 minutes away and the closest metro around 10 minutes ! It’s my second time here and I will come again :)

Excellent service good location good manager clean place