W Hong Kong

Excellent W service you would expect. Great amenities. Only downside is the rooms are just a little bit dark with not enough lighting.

Great service, excellent location, the room decoration relatively old but still good. My only suggestion is to improve the breakfast especially bakeries and dim sum. Look forward to another stay

Stayed there many times. Super nice and cosy room with welcoming staff. Would certainly stay again!!!

It was my first stay, however, overall experience was not meeting my expectations for W brand at all. Check-in took a while while the male agent didn’t show any genuine sense of interest during the process. No assistance for luggage provided either although I did mention my mother was waiting at the sofa area with luggage. The room looked old and there was hair from previous guest on the toilet floor. There was built-up of white scale in the bathroom here and there. To my surprise, there was no turn down service provided in the evening but this is a Forbes 5-Star hotel. I stayed on the 23F, there was only the UP button at the lift landing which made me wondering if there was another lift with the DOWN button. Finding none, eventually I pressed the UP button and entered to the lift, and managed to press the 6F button after the door closed to go down. Is this part of the posh W hotel features or am I being old-fashioned? At breakfast, I gave my room number to the waitress before entering to the restaurant. After she took my order for coffee, I was asked for my last name which I spelled it for her. What was the purpose of doing this? In order to confirm my room number? Should this be done at the host desk before I came in? Or to personalise the service? But I wasn’t addressed by name at any opportunities during my entire stay! Again, no Forbes 5-star standard. I saw one foreign gentleman stopped to spell his name to the waitress when he was going to get his food……Weird! Overall, a hotel that I wouldn’t come back again! A hotel with Forbes 5-Star rating but not complying with Forbes 5-star standard! Shame!

Great and very convenient Hotel located very close to large transport hub in West Kowloon, where you can connect to high-speed trains to China. There is a shopping mall nearby with lots of opportunities. The quality of the room and service is just great.

Great location, accessible to airport by airport express train where located inside Elements building. The sea view is spectacular. Friendly and courtesy staffs.