W Hong Kong recensioner

Room with great view. Service is very good and hotel is clean. Hotel prepares kids amenities also and decorate the room for my son’s birthday. The hotel is connecting to Kowloon station. Taxi also available all time at the lobby.

Thank you for the best service provided by Rene & Pauline, especially they arrange the amenity for my son’s birthday, bravo!

Excellent W service you would expect. Great amenities. Only downside is the rooms are just a little bit dark with not enough lighting.

Great service, excellent location, the room decoration relatively old but still good. My only suggestion is to improve the breakfast especially bakeries and dim sum. Look forward to another stay

Stayed on 18/f with partial harbour view. View’s nice but could hear cars passing by. Am light sleeper so requested upper floors but between 18-36 they gave me 18/f. The room stinks a little like carpet being wet or someone pooped inside or sth, lasted whole stay. The sealant of the shower cubicle clearly was off so when we showered water leaked to vanity area and also leaked to toilet side… not a cheap hotel but the quality of the bedroom is really not up to par. Bed’s comfy though but pillows not. Shower and toilet share one door so when I showered while my partner was doing his business in the toilet he had no door to close~~ interesting design. Front desk is helpful.

服务： very nice 环境：fantastic 卫生：great

Stayed there many times. Super nice and cosy room with welcoming staff. Would certainly stay again!!!

It was my first stay, however, overall experience was not meeting my expectations for W brand at all. Check-in took a while while the male agent didn’t show any genuine sense of interest during the process. No assistance for luggage provided either although I did mention my mother was waiting at the sofa area with luggage. The room looked old and there was hair from previous guest on the toilet floor. There was built-up of white scale in the bathroom here and there. To my surprise, there was no turn down service provided in the evening but this is a Forbes 5-Star hotel. I stayed on the 23F, there was only the UP button at the lift landing which made me wondering if there was another lift with the DOWN button. Finding none, eventually I pressed the UP button and entered to the lift, and managed to press the 6F button after the door closed to go down. Is this part of the posh W hotel features or am I being old-fashioned? At breakfast, I gave my room number to the waitress before entering to the restaurant. After she took my order for coffee, I was asked for my last name which I spelled it for her. What was the purpose of doing this? In order to confirm my room number? Should this be done at the host desk before I came in? Or to personalise the service? But I wasn’t addressed by name at any opportunities during my entire stay! Again, no Forbes 5-star standard. I saw one foreign gentleman stopped to spell his name to the waitress when he was going to get his food……Weird! Overall, a hotel that I wouldn’t come back again! A hotel with Forbes 5-Star rating but not complying with Forbes 5-star standard! Shame!

Very convenient location to MRT,

Perfectly located and easily accessible to West Kowloon Cultural District. Got free upgrade from hotel. The roof top pool is awesome. Very nice experience.

I recently had the pleasure of staying at W Hotel Hong Kong and it was truly an unforgettable experience. From the moment I arrived, the staff exuded warmth, professionalism, and attentiveness, making me feel instantly welcome. The design of the hotel is ultra-modern and stylish, blending luxury with a vibrant, energetic atmosphere. My room was spacious, impeccably clean, and featured floor-to-ceiling windows offering breathtaking views of Victoria Harbour. The bed was incredibly comfortable and the in-room amenities—from the plush bathrobes to the Nespresso machine—made my stay even more indulgent. The rooftop infinity pool is a highlight and arguably one of the best in the city. Swimming above the skyline is an experience I won’t soon forget. The gym is also well-equipped and open 24 hours, which was perfect for my schedule. Dining at the hotel was equally impressive. I particularly enjoyed breakfast at KITCHEN, where the spread included both local delicacies and international favorites. The attention to detail and service quality stood out throughout. Lastly, the location is fantastic—right above Elements Mall and directly connected to Kowloon Station, making travel to the airport and around the city incredibly convenient. W Hong Kong delivers a flawless combination of luxury, comfort, and vibrant energy. I highly recommend it to both business and leisure travelers looking for a premium stay in the heart of Hong Kong.

It’s a very exceptional great experience to stay in W Hong Kong , breakfast and friendly staffs are really amazing! Location is top, so incredibly convenient to major public transportations and shopping centers! We are coming back again for sure!

It was very good stay and staff were very friendly. The room was very clean and close to the MTR

Great and very convenient Hotel located very close to large transport hub in West Kowloon, where you can connect to high-speed trains to China. There is a shopping mall nearby with lots of opportunities. The quality of the room and service is just great.