Isabel0413
6 juni 2025
I booked 1 night at the Rambler Garden hotel, it was cheap and I have expected the room to be small, but it was okay for me. However I didn’t expect that they would not provide amenities and if we needed any, we would have to pay for it, even free water was not provided. When I arrived in the room they have assigned for me and my family, I was mortified with how unhygienic the bathroom was. There was an insect in the wash basin, leftover tissues and hair was found on the wash basin counter, there were also tissues in the toilet bowl, and the gargle cup was obviously not cleaned by the attendants. Due to arriving late, me and my family dropped off our luggages in the room and headed out for dinner first. When we came back, one of the keycard they issued was not working and I left the other card inside the room. I went down to the front desk to change the keycard and complained about the cleanliness and all they did was assign the attendant to check on the room and brought only a towel to clean and replaced the cup. Later, I tried to use the hairdryer to dry my hair and it only worked for 2 minutes and had to wait for another few minutes before it starts working again. I have also noticed the tile in the bedroom was humped up because I almost hurt my feet and the wifi was very unstable too. This hotel gave me the worst experience ever.
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