The Charterhouse Causeway Bay

I was there for 1 night for a temporary stay as my house had some electrical issue, so out of familiarity and fondness during covid I booked Charterhouse again. However this is how I find my room when I checked in. Understanding that they went through renovation recently, this new decor makes this old style hotel has let me down very much. Honestly, stains on the the curtains, holes in the sheets, poorly managed housekeeping with water marks on the kettle, towels in the toilet just thrown on top like it was nothing to be managed. I didn't take a picture but when I opened the toilet lid there was public hair in the toilet bowl, and I haven't even used it. The fact that there was still paint stains on the hard wood floor was shocking, and also the the unfinished walls with the the water washed paint job, I presume it would be better to keep it as it was before. My room was located on the 4th floor is it supposed to the the more "economical" or we call the cheep rooms with high turnover rate I have no idea. But I don't supposed this housekeeping nightmare seems to me like I was not welcomed and saying take it or leave it. Extra hangers are the wired shifty wired hangers just hanging there which seemed like someone check out right before me and no one bother to tidy this up, even before I was about to sleep I found the pillow case had stanis on it. I'm sorry has business been that bad that housekeeping standards are that low nowadays ? I used to work in housekeeping, and I stayed in this hotel for a year in 2020 during covid, this is quite dissapointing.

Th Charterhouse Causeway Bay is in a great location to shops, restaurants, metro and trams. The foyer is lovely and the staff are friendly. The family room we stayed in was very small and minimal. There was only towels, soap and a kettle provided. No water, coffee etc. The shower did not drain well and didn’t take much to stand in centimeters of water.

Overall is good just that they don’t provide personal care like toothbrush and toothpaste. Toilet gets flood easily after bath, and no extra towel/ floor mat to clean up the mess. Hotel staffs are helpful and professional. We reached at 1pm they immediately checked the room availability and let us check in earlier 👍🏻

The room was very relaxing! I really loves it peacefully ❤️🇭🇰

Hotel is located near time square, good walking distant to everything, place has a sofa tv and a lockable safe. The shower is decent and water is nice and hot, also there is a gym.

I enjoy so much because the hotel is clean safe and always bug rooms.