Taj Super Deluxe

I just want to be honest regarding this review...The room was big but everywhere is full of molds!!!The heater not working and pillows are smelly..check in time is 3pm,they dont even let us inside to seat while waiting. And the owner charge us additional 100hkd just because the name of my partner didnt indicated in the guest information but it was clearly stated in my booking that the room I booked is for 2 adults. Luckily and thankful to the trip.com agent to help me solved this problem.

Firstly, the place was kinda sketchy looking but I'm not deducting points from that. My main concern is the reception was SO RUDE. The number they put online is not contactable via WhatsApp or even on the app in which I've booked in which is Trip.com. the number they have on the door is also not contactable in WhatsApp and not answering on viber. If the guest is tourist like us which only bought the sim card for data and not for calling, then how? We waited a long time outside trying to contact them when we arrived. When we met the Indian guy who I think is in charge, I'm not so sure, he started dictating us what to do and was so dang rude! I told him I was the one who booked but I put it under my brother's name and he told me he isn't talking to me since I wasn't the one who booked. Like hello? The booking is in my phone? He asked for our contact number for WhatsApp or viber and when I wanted to give him mine, my brother doesn't have one, he doesn't want it because according to him, "I wasn't the one in the booking" so he is not talking to me. So ok, I let it go. He told us that by 10am we should be out, like checking out. The way he said it was very rude that it sounded like he was threatening us. Going to the room, it's very small (understandable they put 9m2), the bed feels like there are some bed bugs, it's very itchy, it's somehow stinky and the toilet doesn't have the back cover. Come our checkout day. We went to the reception 9am so we can go early. Again, we tried calling the numbers and knocking on the door and using the door bell. No one is answering even when I hear movements inside. The female staff then opened the door at 9:50 saying the check out is 10AM-11AM. Huh? Then why would the guy repeatedly tell us we should be out by 10AM? Next time when I filter HOTEL, trip please FILTER HOSTELS. or inns like this. IT'S A VERY BAD EXPERIENCE FOR US CONSIDERING I'VE BEEN BOOKING HERE FOR A LONG TIME NOW.

We didn’t arrive because of the bad weather . Maybe next time tnx trip.com

Very rude manager...hotel is acceptable..but character of manager is evil

Dikit2 denda...terla.abat dtg denda...temen check out duluan dennda ...owner matanne pipis gen...jgn sekali sekali nginap disini...ownwr nya sadis ngak mau tahu..mau nya uang uang aja...late check in denda 200$ early check out denda jg 200$ ..kapok be nginep dini...sadis

入住要收200按金，沒有任何東西供你使用（衹有一卷衞生紙，一張脱毛的發黑的抹身巾，兩塊小香皂）,房間很臟，可能床單根本沒有更換一味汗臭味，設施很陳舊，房間有蟑螂，窗外有老鼠走動，房外有飲水機但水有很濃的漂白粉味懷疑自來水。