Urbanwood Ap Lei Chau

Booked 4D3N here for family of 12. We got the Family Superior room. Clean rooms, Polite and approachable staffs. Good window view, quiet place. Provided water and tea. Washroom with body wash and shampoo. 7th floor, have a kitchen where you can reheat your food, refill your water, read and dine. Location: Approx 200m from Lei Tung MTR South line Exit A. 118 hkd taxi from Central. 7/11 and Circle K convenience store nearby and local restaurants for food option. The have Bonzai restaurant as well in the same building. Only 1 elevator upto 28th floor and bit compact, challenging for those with big luggages, needs to queue and wait. Breakfast serves late at 8am, not appropriate for those with early booking for tours and activities. Its the same food everyday, no variations Daily room cleaning and changing of towels. They forgot to clean the dust in the window and bed overboard.

The room is small but quite comfortable and organized, making it a pleasant stay. Highly recommended.

I’ve never given a 1-star review before, but this hotel absolutely deserves it. Everything was fine until I had to store my luggage until 8 PM on the SAME DAY as my checkout. That’s when things started going downhill. First of all, their ad says they offer free luggage storage, but that’s only until 6 PM. And here’s the worst part: if you go past 6 PM, even by just a few minutes, they charge you 100 HKD per bag. We told the girl at the desk we just wanted to go out nearby to grab something to eat, and she arrogantly told us that we couldn’t exceed 6 PM because they need to “take care” of the bags, and it takes up their time and effort. Seriously? What kind of “effort” could possibly justify charging 100 HKD per bag for just a few extra minutes of their time? I’ve traveled a lot, and no hotel has ever treated me this way, especially by trying to charge such an outrageous fee. It’s honestly insulting. I will NEVER return to this hotel and would never recommend it to anyone. Horrible experience.