The Hari Hong Kong

Hotel is clean and nice. Location is convenient. Slightly small but decent for HK. Can fit one 28inch luggage open no issue. Is our second time staying there love it. Just maybe need more hook for clothes.

The service is great - Room is spacious and layout is very well thought out as there are two mirrors in the room. Bathroom and WC is also separated.

The Hari Hong Kong features a prime location with easy access to key areas and offers compact and stylish rooms. Staff are generally polite and friendly, contributing to a positive atmosphere. However, some incidents detracted from the experience. The check-in process was problematic; I was asked to sign the credit card slip for a deposit hold, deviating from the international norm of a simple card swipe, suggesting a need for improved staff training. A major issue arose one morning with a water outage, preventing me from showering before a crucial meeting and causing significant inconvenience and tardiness. Directed to shower elsewhere, this major service failure greatly impacted my stay. The hotel's attempts to address and compensate for this disruption were inadequate, reflecting poor service recovery and further highlighting staff training gaps. In conclusion, The Hari Hong Kong offers a desirable location and generally polite staff, but the unacceptable water outage, combined with the poor handling of the situation, resulted in a decidedly mixed impression. The hotel urgently needs to improve its procedures for addressing major service failures to ensure a consistently positive guest experience.

They didn’t inform us about heating and AC system. So, first night we slept in a cold room because we thought temperature will be adjusted as we set it on the panel. Well, turned out it’s only an AC and unable to heat the room. The next day they gave us a separate heater. The saddest part was housekeeping threw my husband’s toothbrush away! The toothbrush that he brought from home and placed properly in a glass. This upset him so much and we didn’t expect these from an upscale hotel. We’ve never experienced from any places. Breakfast was perfect though.

Beautiful and clean hotel. The large clear glass panel is so clean that I can't believe I'm in hkg!!! Good job. Interesting layout vs the norm, I like it. Me Thomas Wong received us. A very helpful and friendly gentleman. Thank you.

Very nice hotel with convenient location.