The Hari Hong Kong

The Hari Hong Kong features a prime location with easy access to key areas and offers compact and stylish rooms. Staff are generally polite and friendly, contributing to a positive atmosphere. However, some incidents detracted from the experience. The check-in process was problematic; I was asked to sign the credit card slip for a deposit hold, deviating from the international norm of a simple card swipe, suggesting a need for improved staff training. A major issue arose one morning with a water outage, preventing me from showering before a crucial meeting and causing significant inconvenience and tardiness. Directed to shower elsewhere, this major service failure greatly impacted my stay. The hotel's attempts to address and compensate for this disruption were inadequate, reflecting poor service recovery and further highlighting staff training gaps. In conclusion, The Hari Hong Kong offers a desirable location and generally polite staff, but the unacceptable water outage, combined with the poor handling of the situation, resulted in a decidedly mixed impression. The hotel urgently needs to improve its procedures for addressing major service failures to ensure a consistently positive guest experience.

Beautiful and clean hotel. The large clear glass panel is so clean that I can't believe I'm in hkg!!! Good job. Interesting layout vs the norm, I like it. Me Thomas Wong received us. A very helpful and friendly gentleman. Thank you.

The room was small but clean. Hotel staff were less than courteous, and seemed to treat Asians poorer than other guests. My friend, a non-Chinese Asian, speaks English, but staff insist on speaking to him in Mandarin, which he does not understand. This is despite the fact that the staff know English. Absolutely horrified by this seemingly deliberate discourtesy.