Best Western Plus Amsterdam Airport Hotel

Our stay at the hotel was an absolute nightmare. We had informed the hotel two days in advance that we would be arriving late — around 1:30 AM — due to our flight landing at 12:30 AM. I also specifically requested a room with a double bed. When we arrived, the shuttle service was unavailable as it stops running at 11:45 PM — something we were made aware of. Once at the hotel, there was no one at the front desk. We waited for 40 minutes without any assistance until we had to call Trip.com customer service. Only after that did someone finally show up out of nowhere to hand us our room key. We were placed in a ground-floor room right in the middle of a busy passageway. The noise level was unbearable — I was woken up at 6 AM by loud hallway traffic, and to make matters worse, drilling from construction work started at 8:45 AM — on May 1st, a public holiday! In short, it was a disastrous night. We reported all of these issues during checkout, but the staff took no responsibility whatsoever. I strongly advise avoiding this hotel.

I arrived in Amsterdam late at night. The hotel's shuttle was right there waiting for me. The drive was smooth and quick. The driver was really nice! I was greeted by a lovely young lady. Her smile was bright and welcoming. Check-in was quick and easy. The hotel was lovely. My room was nice. The bed was comfortable and quiet. I slept well. My wake-up call came on time, thank you 😊. I caught the hotel shuttle to the airport. I would definitely recommend this hotel to my friends and family. Excellent customer service at really good prices.

Meh, Dutch service has always been deficient just like their “culture” . Pool never works so don’t think about it it . Beers were not good either