Sofitel London Gatwick

Perfect location if you’re flying from north. Easy to get to the train station if you wanted to go somewhere. There’s a walk way through to departures. Room was clean everything was great

Big comfortable beds so can rest well before flight. We booked here due to flight cancellation and since I was travelling alone with a toddler, I needed somewhere I could easily reach without stressing about luggage. The airport is perfectly located for an easy commute. However, I was asked what time I was expected to leave the next day and said 6:30am, without realising that meant at 6:30 on the dot the housekeeper would be banging on my door to clean the room. They even came back a second time. This woke my son who I was trying to keep asleep until I was ready to leave the room. They I was had vacated the room by 6:45 but check out was 12pm so I don’t understand why I was being pushed out at that time. I mentioned this to the receptionist at checkout but they simply said it was a problem with the two systems they use. However, if you’re asking people what time they will checkout as you want the rooms back sooner, perhaps it’s best to check they have actually checked out before sending up housekeeping.

Room was good and clean, restaurants are very poor quality and the despite making it clear about allergies my food still contained the allergen. I also note the menu price on the website is totally different to the one in the restaurant. Other than food, it’s fine to stay for a night.

Picked this hotel as it is very close to Gatwick North Terminal, only 2 minute walk away. I checked in and was first assigned a room, I walk in and it had not been cleaned at all, towels on the floor, bed not made and bottles opened on the table. I went back to reception and they were very nice and apologetic, they kindly told me that they have upgraded my room and apologised for the inconvenience. The new room which I was assigned looked very much like the room I had paid for, not sure what the upgrade was, but at least it was clean this time. In terms of the price, it’s very expensive but what the hotel lacks in cleanliness, it makes up for in location. I’ll probably save my money next time and stay at the Premier Inn across the road.

Loved the hotel. Perfect if flying from Gatwick North terminal. All staff were very friendly. Room was very clean

A hotel just next to the Gatwick North Terminal with private passage linking up the airport and hotel. There is a platform at the first floor with reception and restaurants/bar. Although it is just next to the terminal, the room is so quiet that you can have a good sleep! A very good location for transit passengers.