Embassy Suites by Hilton at Hot Springs Convention Center

Each staff person we interacted with was great. However, we were 4 in a room but no sheets or pillows for the pull out couch. SInce the reservation was for 4 you would think the room would have been prepared properly. Had to call twice before anyone came. When we called it is an automated system only, not a real human. Breakfast was very busy but not enough staff to keep up with the demand. No milk for cereal, various food trays empty. Like many places these days it lacked adequate staffing. We have stayed here several times over the last few years but not sure I would go back.

This is a super nice hotel with exceptional staff! The rooms we spotless, the breakfast was really well done, great coffee everything was perfect. Thank you. It’s also a very sh-rt walk to central ave district and the bath house row, great shopping

Ned was ok, biggest issue was we never had our roomed cleaned once while we were there. We arrived Friday afternoon and checked out today the 19th. We alerted the front desk twice and face to face once but it never happened. We called the desk and asked if they could at least send up coffee for the next morning twice…..never happened