Sofitel London Heathrow

The hotel is attached to Terminal 5 of the Heathrow airport within walkable distance. I booked this hotel at very last minute for my husband who missed his flight to home due to the earlier flight from Geneva to London was delayed by nearly 3 hours. The airline secured another flight for him but it was 2 days later. He arrived at the hotel at midnight time, the hotel staff allowed by husband to stay at a lounge area to take some rest and gave him a bottle of water. My husband needed to wait until day time 3:00pm before he could check in, it meant he needed to wait for 15 hours and could not get a sleep. The hotel staff has privately helped my husband to enquire 2 airport hotels and finally he moved to another hotel to get some sleep. He then returned to Sofitel at day time and continued his stay at Heathrow. Really appreciate the kind assistance of the staff from Sofitel.

The hotel is of age now especially curtain, carpet and the furnitures. There is an odd odor to the room - probably because it cannot not be aired properly.

Smart and clean and position for Heathrow terminal is excellent . Room smelled musty as interior facing and some broken switches in room . Staff very friendly and helpful .

Great place to stay for an early start. Comfy bed and bathroom spotlessly clean , could do with an electrical socket by the bed. Excellent stay.

Very good customer service and the staff are very friendly

Great location, 5min walking distance from Heathrow Terminal 5