Element Houston Katy

一般般吧，酒店比較舊了，走道和大堂有味道，房間空調聲音很大

The folks here are top notch. They help us throughout during our long stay when the Hurricane Beryl hit our home. Thanks to the ladies of housekeeping, breakfast team and the pretty girls at the front desk. The management team is superb! We will come back again.

Hotel was nice but I was double charged and have been waiting over a week for my refund! No one will answer the phones at the hotels. It was escalated to the GM who still has not gotten back to me. Getting charged over $300 twice is not okay- I’ve contacted Marriott and tried to reach the hotel with no answer still.

This hotel is very bare minimums. Supposedly eco-friendly type environment. White walls, basic everything. Room: Bed is comfortable. They only provide two towels. No good channels on TV so limited selection. No NBC, ABC, golf channel etc. Restaurant: excellent food, providing fresh scrambled eggs, sausage, fresh hash brown patties, but the staff didn’t keep up with garbage. So many people at breakfast. The dining area is vey loud. Pool area is tiny. Minimal shade outside, especially by pool so water is too warm. Not really impressed what we paid. Other choices in the Katy area that are more welcoming.

Everyone from the front desk to housekeeping and breakfast attendant were very friendly. Went above and beyond when I asked for anything. Room was clean upon arrival. Nice pond behind the hotel with a paved walking trail to walk. Safe area as well. Stayed for 4 days and have no complaints.

DON'T STAY HERE. I could just say that but I will say that this should not be a Marriott property. The building appears to be relatively new, but the insides are worn out and overall cheap and somewhat creepy feeling. When I checked in I was told the elevator just went out that morning, that was a lie. Reviews from several days prior stated that the elevators were out then as well. So, I had to carry my bags up to the third floor. Tried to call the front desk for a wake up call, the phone didn't work either. The thermostat was stuck at 70 no matter what I tried. The worst of it all were the bathroom towels. Both had stains and were completely worn out. So I used the hand towels to dry off. Bottom-line, just stay somewhere else. This is place is rachet.

Front desk was friendly! Very welcoming! Very warm welcoming. Beds so comfortable. Been awhile since I slept that good in a hotel bed. Hotel was clean. A slightly deeper sick in the bathroom would of been nice. I would stay here again if ever in the area again.

Front Desk: Was not overly welcoming. Location: Was hard to find in the dark. No large bright sign for the hotel. Room: Clean room. Had frig, stovetop. Nice room. Parking was no issue. Would recommend.

Beautiful hotel very clean awesome Customer service the best breakfast ever eaten. They get an A+ And room service also A+ I recommend anyone that’s looking for a place to stay for a weekend or even a week or even vacation come here you will not regret it