Four Points by Sheraton Houston Hobby Airport

I have traveled around the world and stayed at hundreds of hotels from 1 stars to 5 stars, and let me say by far this is the worst hotel i have ever stayed at in 40 years of my travel life. How is this hotel a sheraton or part of the marriot chain is beyond me..first we couldn't walk about in the evenings as the manager said its un safe dont go. We arrive at the hotel around 10 pm and upon checking in we wanted to shower only to find out, there was no soap, shampoo or body wash in the room. We postponed the shower till we woke up.We asked the cleaning crew for the bathroom supplies for the cleaning lady to tell us they were completely out. I tried to comphrend what she meant by out because she did not speak one word of English. We then proceeded the lobby room to speak with the manager to provide us with the same essentials to tell me that the whole hotel is completely out of stock. I then asked the manager how do i bathe and clean myself his response was " there is a gas station a mile down from us you can buy your supplies there ". I cannot fathom how a Sheraton or any hotel/motel runs out of soap, shampoo, body wash this is totally unheard of. At this point I felt all itchy and dirty and I attributed to the fact i haven't showered in a day, we went upstairs to gather out things to go buy what we needed. I decided to look at the bed and the sheets since I was itchy all night only to see so many bed bugs and creatures on my bed. I took photos and videos which I will now p

Awful experience... I would never stay at that hotel again. We checked in at 11:00 p.m. on a Thursday night the room they gave us wasn't upgrade which we did not ask for then the room did not have any air conditioning so it was almost 80 in the room the next day we were leaving and we told him the air did not work they said that they would come and fix it while we were out when we came back it wasn't fixed they said we had to move rooms and it took them over an hour for them to find us a room got another room then that evening found out the room the desk was covered in bugs that I took pictures of so we had to move to another room and they were not willing to do any kind of compensation after speaking with them. There are also other things to mention the pool key didn't work so the man from the desk had to open it up if you wanted to use the pool there wasn't a blow dryer in the room asked for a blow dryer waited for over an hour and didn't receive it had to go track down housekeeping to get one there was many things that was wrong with the hotel.

Good value A clean hotel. With friendly staff. Close to the airport. Pretty good value for money.

Property was great, hotel is clean and comfortable, but there is nothing within walking distance, had to doordash for food to the tune of $60 for a sandwich, drink and chips. Would have bought food at the airport had we known of the lack of surrounding and walkable stores. Facility was great though...

Very disappointed in the facilities cleanliness. I had higher expectations from a hotel in this chain.

Honest Review-Great Except Staff Overall summary-good for a quick stay only if you dont mibd the bad service 1. Night clerk was horrible. Couldn't even tell us where to be picked up at airport. We had to ask an airport employee. Then when we arrived he rushed us,didnt explain where to get elevator, and didn't really do any customary hotel greeting or explain anything about breakfast, check out time, etc. 2. Shuttle took 30 minutes to arrive and the step up is way high with no step to help. I almost fell getting out of shuttle at hotel. 3. The beds are very comfortable and so are the pillows 4. The room was clean and comfortable and great water pressure in shower. 5. I was going to complain to day manager but i heard another guest complaining and you could tell she really didn't care. The guest was complaining about the night shift desk staff and about the same issues. The staff person literally never took her eyes off her personal cell phone and just kept saying uh huh, ok. It will be ok ma'am and it is no worries. Really that was your best response?