The Westin Galleria Houston

The hotel was really nice and the service was excellent. The hotel is located in and around alot of stuff to do.

酒店位置便利，房間設施雖略顯老舊，但空間大，算乾淨，空調冷氣足，前台人員及其他工作人員都很熱情禮貌，服務及時。

就離商場近點。

房間乾淨整潔，吃飯購物都很方便

房間整潔乾淨

Great hotel - been staying there frequently for years and finally decided to write. I've been traveling to Houston several times a year for over a decade. The front desk staff is very friendly and helpful. Always get a nice room with a comfortable bed and the convenience of the mall just steps away. The new executive lounge has one of the best breakfasts of all the Bonvoy properties i have stayed at. And it's always great to get that good morning greeting from Vilma the host who also has energy and is super friendly.

We stayed in an executive suite for nearly a month. It was comfortable and clean, with daily housekeeping. Positives: - Daily housekeeping - nice smart TVs - two bathrooms in the suite - nice view across uptown Houston - very helpful customer service - good breakfast in the executive lounge - the restaurant- daily grill - is excellent Negatives - bad and slow WiFi - the room had a weird smell - which seems typical of all hotels in the US for some reason. Overall a good stay and we would surely return.

In June, I made two different reservations for the Westin Galleria due to conventions in the spring of 2025. When I originally booked via phone the lady making my reservation assured me that my credit card would not be charged, but they take my card number to place a hold. That's standard as I travel often. I almost chose to wait to make my reservation as I wanted to research other nearby hotels, but was told I could always cancel my reservation until 72 hours prior to my check in date. Upon checking my card, I noticed two charges for roughly $250 each. I called and spoke with Marcia at team support. She said there is a deposit, so I asked to cancel my reservations. She apologized for the miscommunication when I booked my reservation and said a refund would be issued. I asked to get that in an email and she said she wasn't able to, but if there are any problems to call back and let them know that Sarah has confirmed the refund. A week later and still no refund. I called and left a voicemail with their accounting department. Brandon responded with this, "I did look into your reservation, and it looks to be that these reservations were cancelled through Marriott’s Central reservations team and not with the hotel. I do apologize if any information was miscommunicated on their end, but the reservations are listed as nonrefundable as listed on the booking site." I never booked on a booking site. I booked via phone with one of their sales staff. This is also the same number I called to cancel and was transferred to the "right department." Nowhere on my reservation confirmation does it state a non refundable deposit. Brandon is the Service Express Manager and it is inexcusable for him to say his team miscommunicated, but won't fix their mistake. The custom service I have received has not met the standards I would expect from a Marriott hotel.

The hotel was nice but unfortunately, my daughter had her purchases stolen from her room while at the convention. She had bought a few items while out exploring. Once returned to the room with her packages she got ready for the convention. When she returned from the day, her packages were missing. Trust is hard to earn but even harder to earn back.