Holiday Inn & Suites HOUSTON WEST - WESTWAY PARK by IHG

部屋にデスクチェアとヘアドライヤーが無かったです。宿泊はエレベーターの近くをおすすめします。

The stay was great and really clean. There was only two things I’d like to mention. The check in clerk after doing the check in in process mentioned all the amenities and mention where we will have the breakfast but false to mention that we have to pay $14.99 per person to eat. Which was strange but it’s ok and the other thing is if you have a sensitive nose then know that the shower drain does release a strong smell

My stay was good overall, however the water was cold when trying to take a shower. The jacuzzi was mid temperature, it was not hot. Not many options on the Lounge menu, It was a good stay for the most part,

Rooms were dated and worn. No hot water at 1030pm. Oh yeah, 6 vehicles had the windows smashed out and items stolen, including my vehicle. All vehicles were parked in the front of the building.

The carpet was dirty No towels had to go get some from desk clerk No microwave in room Told to get out early No heat pool No free breakfast

Dear Customer Care / Management Team, I am writing to formally submit a complaint and to request a full refund of the amount paid for a reservation made through ******* at the Holiday Inn located in Houston, Texas. Upon my arrival at the hotel, I received poor, unprofessional, and unsatisfactory customer service, which resulted in a very negative experience and was completely contrary to the quality and service standards expected from a hotel chain such as Holiday Inn. Due to this situation, I felt extremely uncomfortable and upset, and therefore decided to leave the hotel immediately, without using the room or any of the services offered. It is important to emphasize that I did not stay at the hotel nor use any services, for reasons directly related to the poor customer service received. I have previously contacted *******, and they informed me that the refund can only be authorized directly by the hotel or by the corporate office, which is why I am submitting this formal complaint to you. I believe that charging for a service that was not used due to a negative experience caused by the property is neither fair nor acceptable. Therefore, I respectfully request: A full refund of the amount paid Written confirmation of the resolution of this case Thank you in advance for your attention. I look forward to your prompt response and trust that Holiday Inn / IHG will handle this matter in a professional and customer-oriented manner. Sincerely, Bie Reservation Number: _____

Rooms were not as expected, exhaust fan in our room did not turn off, AC did not function.

it was better than expected, the location, property, staff, and room exceeded my expectations and I will stay there again!

Although the facade is modern, unfortunately there are damp patches on parts of the roof, the low toilets are very inconvenient, and the water filling system has problems... I hope they improve for future guests...