Huangshan Bai Yun Hotel

Super hospitable. The staffs are super helpful and willing to help you out if you have any issues. Add them on wechat and they will give you the weather information. They will tell you the sunset sunrise timing and the probability to see them. They even provided some snacks at night for me and my friends to eat. The hotel room has winter jacket for you to use if the weather is cold. There is also umbrella. And also a basin for you to soak your leg after a long walk. Super recommend to anyone that comes huangshan mountain.

We had a great time here at Baiyun hotel, known for its great location here in Huangshan and the exceptional services provided by their 管家s. Our 管家 is 小叶 and we were very touched by her sincerity and helpfulness during our stay here, she made sure to keep us updated on the latest sunset/sunrise timings via wechat and provided us great recommendations on our hiking routes. As foreigners, she made us feel very welcomed here and very approachable in asking her for help or services anytime. There was even a performance specially put up by the Baiyun staff every night, it’s heartwarming to see the amount of effort they go through to make their guests happy. I will highly recommend this hotel, not just because of its great location to sunrise/sunset spots and small eateries, its comfortable beds and hot showers toilets, but also for its wonderful and applaudable services that the staff will provide for each and everyone of its guests. Thank you 小叶 for making our stay here so wonderful :)

Manager Huang Xinghua and the hotel staff made my stay really enjoyable. The rooms were clean and comfortable, and the service was always prompt and friendly. The location was convenient, and they went out of their way to accommodate any requests. Overall, a great experience, and I'd definitely stay here again. Friendly reminder: dont bring your luggage here, pack as light as possible.

The Baiyun hotel is located in the middle of the huangshan mountains and one of the best hotels to spend the night on. You can hike to two peaks to see the sunset and sunrise. They are 15-20mins away if you walk at a normal pace. You can take two different cable cars up the mountain and walk the rest of the way to the hotel (Yungu, Yuping). We took the Yungu Cable Car and, with a little detour, arrived 2,5 hours later at the hotel (1h pure walk time. 270m elevation). The service is outstanding with a dedicated service member who can answer all your questions over Weechat. Our contact person, Ji, answered every question we had within minutes. Very clean room, and they provide you with slippers, toothpaste, etc. and also shoe heaters if your shoes get wet.

The staff is very friendly but the hotel is rundown and not worth the money. Best welcome I've ever had as a foreigner. The hotel the staff was extremely kind and helpful, apparently because I was a foreigner. But I'm afraid that apart from the staff, there was not much else to be joyful about. The hotel itself is rundown and quite dirty. For the price we paid, we were disappointed. It is clear that they allow themselves to ask this outrageous price because of the location. In any other place, this same hotel would be 10 times cheaper. I also understand that getting the food, supplies etc., to all the hotels on this mountain is a challenge and will obviously affect the price. We actually had the occasion to see 4 rooms because we were a family and rented 2 rooms. We had rented two wooden rooms on the 5th floor (top floor). (Already here, a word of warning, there are no lifts, so you have to take the stairs). Both room were run down and with a very bad smell. It didn’t look like in the pictures at all (have a look at my pictures for reference). It was also very hot in the rooms (maybe because it was under the roof), and no air-conditioning. We asked if we could get another room (also because our 82 year old dad was with us, and after walking up the mountain, we didn't want him to walk up and down 5 floors). The staff was very understanding, and immediately gave us 2 rooms on the 3rd floor, at no extra cost. They were slightly better. They weren't as hot and didn't smell, but still rundown. The rooms are small. The shower door didn't close and there is mold in the shower. There is no hand shower, but the shower head is fixed on the wall. Furnitures are old and used. The carpet worn-out. For breakfast we arrived 15 minutes before closing, but they had already started taking away the food. Couldn't even get an orange juice. Some good points: The buffet dinner had a lot of choices. But for me as a vegetarian there were very little choices. But again the staff were super friendly. They immediately made two vegetarian dishes just for me. We got free drinks such as coffee and milk tea from the coffee place at the entrance. In the evening there was a show, just in front of the hotel. In the evening we also received snacks delivered to the room. We would not stay again in this hotel, we don't think it's worth the price. The experience would be different if the whole hotel was completely renovated and upgraded. For this price we expected so much better. We don't understand all the good comments but I'm guessing it's because the staff insisted on that we write a 5 star review before giving us free drinks. We didn't agree as I always try to be as honest as possible in my reviews.

Amazing. I felt like I was treating like an VIP guest somehow. When we arrived at the hotel, one of staff aside to taking care of us through Wechat. She helped us with everthing from information to ordering dinner. She even gave me a video of sunrise and sea of clould because that day was so bad weather. I couldn't see all of this. The hotel its selv has a great location not from Bright Summit.

Very well located and equipped hotel. Great service from the beginning. From the moment we checked in, we were taken care of by Xiaoye, who explained everything, showed us the room, and brought us refreshments. She was very helpful!In the room there is a beautiful view from the top floor and everything you need: comfortable beds, jackets to go to see the sunrise in the morning.巴尔佐 we recommend!Despite the high price, it was worth spending the night here!波莱卡米 Thank you, Xiaoye!!

We have great hospitality from 艳艳 (我们的管家） The resort is located at the idea venue, closed to 光明顶 walking distance 15 to 20 mins, toilet with smart toilet, with hotel shower as well as all the necessary toiletries, room with warmer, bed is comfy, blanket can really keep u warm, she even ready some snack for us to have it when descent from the resort, btw when we heading back to resort after completed west sea got heavy rain, she immediate get us a cup of ginger tea! The room with spare warmer jacket too 😊

Excellent service and a perfect location for seeing the sunset. Ms. Song's attention to detail evolved a simple sightseeing experience to an immersive adventure in Huangshan. Ms. Song's hospitality transformed the once daunting mountain range to a home away from home. Highly recommended for anyone looking to make the most out of their stay!