Gästanvändare
21 juli 2024
This was hands down the WORST experience I have ever had with a hotel. I checked in for a two night stay with my family, the lobby was unassuming. The man at the front desk stated that I needed to pay 131 dollars. I tried to explain the hotel had been booked and paid for through ******* and I had never had to pay when I’ve booked through *******. He stated that he wasn’t charging my card, I assumed it was for incidentals despite the odd amount. We spent time with family in the pool that evening after being out for the day. While in the pool a staff member came in and asked what room we were, I told her 217. She proceeded to tell me that we had a noise complaint from 117. I thought this was odd considering we were out for the day but brushed it off. The next evening when we returned from another day out, we saw a woman doing ***** in the stairwell, I was thankful it was just me and not my children. Upon checking out I requested an itemized bill which clearly showed that I was charged for the room that I had already paid for through *******. I called and requested to speak to the manager, Desirae. She stated that my card was not charged and not even on file, which was impossible considering I had been charged and the charge was pending. When presented with this information Desirae changed her story stating that my bank had to release the money. Two days later the charge showed as completed. I called the hotel again and talked to a different lady, she was incredibly helpful and kind, unlike Desirae, and stated that she saw the charge and unfortunately didn’t have the power to reverse it. I had to escalate my complaint all the way up to Wyndham to have this resolved. I have never had an experience this terrible and would recommend if you don’t want to be scammed to stay far far away from this Baymont and Desirae’s shady business practices.
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