Kobi Onsen Resort Hue, Affiliated by Meliá

Overall I had a great experience until the last night ( Saturday night) when the hotel was fully booked for some kind of very wild Vietnamese people- big families with around 50 kids of different ages ( they came to celebrate the birthday) in total who ruined my sleep at 5:40am and then again ( after I told them to shut up) at 07:40 am so I couldn’t fall asleep anymore ( I worked till 01:00 am and wanted to sleep at least till 0900)🤦🏼♀️ Their kids are running the hallway from early morning screaming with doors opened into their rooms where their parents are shouting at each other ( those uneducated people from the villages can’t talk quite). You can hear it with your door closed very loudly ( my alarm rings even quieter). The evening before they were singing karaoke in the meeting room next to the lobby bar ( in the main building), so I could hear it in my room on 5th floor. I don’t understand why hotel management allows these such big groups which don’t even know to to respect other guests especially in 5* hotel to stay at such famous brand hotel ( Meliá) . Those kind of the LOCAL guests just ruin the image of the hotel! I pay money for 5* hotel to have a good sleep, but not to be disturbed by other guests 24/7 who have no manners and do not teach their kids how to behave in such places. My suggestions for a light sleepers to AVOID this hotel on WEEKENDS as you probably won’t be able to sleep. I have been living in Vietnam for 7 months ( mostly in 4-5* hotels ) and noticed that is a common practice for some Vietnamese to gather whole village and book 5* star hotel for weekends for celebrations. I had the same issue in very nice 4* hotel in Hoi A where I stayed during 6 weeks. Every weekend it was a nightmare for me (in the night and early morning!). In all other aspects if you come to Kobi during the week this is amazing hotel! Beds, views, ONSEN, breakfast….and staff are amazing! Thanks to everyone who works in this hotel for providing a high quality service.

It's perfect for us ! From the day we check in, stay, and check out. The service was very humble and pleasant. Onsen was a big big surprise ! And their spa treatment , really good that we wanted more. Restaurant breakfast, dinner all we tried and it was very high standard. Locals shop really can't even make me feel wow at all compared to this. We don't even need to go explore the city once we stayed because there are just so many thing to do and not enough time. We will definitely come back again and our memories of Hue was made perfect because of Melia ! Thanks. Billy Looi Room 327

It was one of my best vacations so far. My family was relaxed and enjoyed a lot during the stay. We booked the family villa and had our own private onsen. Villa was clean and tidy, staffs are extremely friendly and helpful. But take note that other facilities like mud bath and public onsen come with charges which confused me at first. Otherwise, everything else is good. I have to give an additional star for the after service. My mom forgot her jewelry after we leave, and we managed to contact the receptionist and return the jewelry back to my mom. Thanks a lot, and we will definitely come back next time