Hôtel Eliova le Chaix

We stayed at Le Chaix as a family of six for a week. We booked through Crystal Ski. The hotel reception left a bit to be desired, but you dont spend much time there. We were too early to check in, so we left our bags in the luggage room and went to collect our skies and have a look around. Three twin rooms for the six of us, all of which were on the third floor with huge balconies overlooking the slopes. The rooms appear to have recently been refurbished with plenty of storage and a separate shower room and toilet. Very comfortable. Dinner varied each night, and sometimes there was a children's option. The food was OK, always plentiful. Sadly no free drinks, only water. Breakfast was a buffet - the pancake station being a huge hit! The staff at the hotel were fabulous - Benji and the lady with the curly black hair (sorry we didn't get your name)! made our holiday really special. The hotel is located right on the slopes - you literally walk across the road to the nursery slope. Perfect location. The location was really quiet. We all agreed that we'd return 👍

Stayed here through a Crystal ski package as a group of 12. Very poor: The evening meal food was atrocious on the whole, stone cold or lukewarm. Not big portion sizes. Food not cooked on the premises but they even made a poor job of heating it up! Apparently the chef just didn’t care (that from one of his colleagues!) The bar and lounge was only open from 7-9 while restaurant in use although after complaining a lot they extended it to 10pm. As a group we wanted somewhere to sit for our apres or to catch after dinner. There was nowhere to even buy a cuppa in the hotel. One night they locked the lounge/bar door so I couldn’t get in after I’d popped out. We arrived at 9.15pm on the first night, not delayed so Hôtel expecting us. Reception closed and rep struggled to find our room keys. Hôtel didn’t save any food for us and so the rep thrust a pizza menu in our hands and said they would reimburse us and left. Flipping nightmare to try and call through so ended up walking there at 10pm! Positives: Great location for slopes. Large twin room with plenty of storage, good bathroom and a balcony with great views. Breakfast was on the whole ok although often things not filled up. The young staff were pleasant. The reps gave us a good will payment for the debacle with the pizza/access and also a meal out at a restaurant (waiting on reimbursement) They also had some influence with the bar remaining open a little later but I doubt this will achieve a lasting change otherwise we wouldn’t have had these problems so far into the season.

Currently staying at the hotel. Location is good. It’s clean and functional. The beds are comfortable and shower is good. The staff are friendly but useless! Breakfast is a sham! The first morning we went for breakfast an hour before breakfast service finished and there was nothing left! No pastries, no pancakes, no yogurts, no meat or cheese, no coffee and no milk! They also had nothing left to replenish it all with. There was bread and cereal (but no milk) and eggs. Every table was dirty also. The following mornings we came down even earlier and there was plenty of food but the staff lack attention. The boiled egg machine never has enough water in it so I have to ask for it to be refilled. They don’t notice when anything runs out like plates etc so again I have to ask. They let the coffee machine run empty rather than keeping it topped up and my fiancé swears he pressed latte and it definitely gave him a mocha! The lift is always wet because people wear their ski boots in it which you’re not supposed to do. Meaning the rest of us have to get wet socks when going back to our room. The ski lockers are clearly numbered and someone had taken ours meaning we were forced to take someone else’s. It’s not the staff fault but they should enforce the rules. The room gets “cleaned” each day apparently. They don’t make the bed for you. They give you more toilet roll when needed but left it up to us to actually replace it on the holder. They re fold the shower mat towel but other than that I don’t see what they do!?!? They haven’t given us any new shower gel miniatures as yet either which I suppose I’m going to have to ask for yet again!

This is a basic hotel that provides good accommodation at competitive rates. The rooms are plain and clean, most with views across to the Pic Blanc slopes. Good showers with ample hot water. The breakfast buffet is ideal. The evening meal is set but can accommodate dietary needs as long as the hotel is warned ahead, however the alternative option is not very exciting. The set menu changes each evening and provides modest French cuisine. The staff are few in number but are very welcoming and as helpful as they can be; especially the restaurant team.

Stayed at this hotel with Crystal for skiing. It’s in a great position. Easy ski in and out. Good continental breakfast. Choice of two different meals at dinner (we were half board). Evening meals were a bit hit and miss but the food was well cooked just the description and reality not quite the same. Stir fried pork was actually oven cooked pork served on a bed of polenta. Still nice though. The hotel falls into the bracket “could do with an upgrade” but it’s clean, well located and has nice staff. Only bug bear, no kettle in the room!

Je ne comprends pas les avis négatifs. Hôtel très bien situé, au pied des pistes. Petit déjeuner copieux, varié et renouvelé. Dîner simple (pas gastro) mais délicieux et en quantité suffisante après une journée de ski. Ma fille de 12 ans et moi sommes très contentes de notre séjour. Et le personnel est charmant et souriant. Je recommande.