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Verifierade recensioner
Läge och interiör4.3
Bekvämligheter4.2
Service4.3
Renlighet4.3
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Negativa recensioner(124)
IslandBoi
Elegant dubbelrum med sjöutsikt
Bodde på aug. 2024
Familj
17 recension
2.7/5
Publicerades 17 sep. 2024
There was a drone on the hotel site that hovered around my room for roughly around 16 mins. This same drone was following me and my girlfriend possibly for 5 mins after we left the pool area. I signaled to the flyer or operate to please get the drone way from my room due to privacy reasons I wanted to enjoyed the full amenities of the room including the balcony Regardless, I am in no knowledge of who is flying the drone and if possible spying and recording is going on. Not only about my privacy but also the privacy of others. Perhaps others may think nothing of it of won't mind but me along with girlfriend did find this highly uncomfortable I have video recording of it as well I preferred not to write this on the review and speak to an agent directly to express my concern and dissatisfaction. This was the response from a customer service agent . “对于这个事情真的感到很抱歉,但是昨天您未及时反映,我们并不知道此事并不能及时为您处理,无人机并不是酒店的,应该是其他人” . I further responded …”I've never experienced this situation, so l gave it some thought. I handled the situation the best way I could by closing off my balcony. Limiting the full use of the room I paid for .What are the rules and regulations in regards to what the hotel allows guest to use gadgets as such What policy is in place ?”
The agent then responded saying . “我们酒店是禁止客人使用无人飞机的。如有发现我们会及时禁止客人并查看客人拍摄的视频内容,已保证住店客人的隐私” I responded and said “I'm the guest making the complaint
Being that it was flying for over 10 minutes in close proximity near my room You had no feedback yesterday because I was researching if this was allowed or not. I closed off my balcony Being a guest I've never dealt with this privacy invasion. This was my first stay at the hotel. I believe I took the actions to properly protect myself and privacy in an according time frame until I was able to confirm what is allowed by the hotel or not. This is for sure my last knowing that there is a policy that the hotel has set about DRONE being used on property and not doing its JOB by enforcing to to ensure the PRIVACY AND SAFETY of its Guests/Customers/Stakeholders.
Översätt
Svar från boendet: Dear guest,Thank you very much for your feedback. We are extremely sorry for the situation where the drone invaded your privacy. This is something we absolutely do not want to see, and we fully understand your dissatisfaction and worries.We will immediately investigate the relevant situation and strengthen the management of the hotel area to ensure that similar incidents do not occur again. Your privacy and comfortable experience are of utmost importance to us.Once again, we apologize for the unpleasant experience brought to you. We will strive to improve and hope to have the opportunity to provide you with better service in the future.Thank you for your attention and correction.Wish you a happy life!
SIEW LIENG
Elegant Lake-view Twin Room
Bodde på maj 2024
Par
4 recension
4.0/5
Mycket bra
Publicerades 4 juni 2024
The hotel location was excellent just beside the sea, we enjoy the stay .
Översätt
Svar från boendet: Dear guest,Thank you for your recognition and sharing.Our hotel is located in the seaside resort area, and you can enjoy the beautiful sea view from your room.We regret that we did not get your full score, we will continue to work hard to provide guests with better service.We looking forward to your next visit.
V - 小兰
Family Suite - 2-Bedroom, Sea-View
Bodde på maj 2024
Res med vänner
23 recension
3.7/5
Publicerades 15 juli 2024
The hotel itself has a nice location on the beachside, and the pools are generally well maintained. The hotel and surrounding area are looking very tired however, with much of it needing maintenance or just not being used at all. The lifts are also in need of an update. Despite this, it's generally an okay hotel, the rooms are fine and have good views.
Översätt
Svar från boendet: Hello, dear! Thank you for choosing to stay at this hotel. It was a pleasure to serve you, At the same time, thank you for your valuable suggestions, we know that this is our greatest love and encouragement and help, we will seriously study and solve, to provide you with a more comfortable and warm experience, the hotel staff look forward to your stay again!
Zinhle_Zee
Elegant dubbelrum med sjöutsikt
Bodde på mars 2023
Par
14 recension
5.0/5
Enastående
Publicerades 5 maj 2023
This the best hotel I've been into. The service is great and its location is perfect, it's by the beach.
Översätt
Svar från boendet: 尊敬的賓客:您好!非常感謝您選擇入住君廷酒店並分享您的入住感受!真誠期待您的再次光臨!
Macca0303
Premier Sea-View Double Bed Room
Bodde på sep. 2023
Par
21 recension
5.0/5
Enastående
Publicerades 11 dec. 2023
was a great weekend away. perfect location. ideal for all travellers especially families and couples
Översätt
Svar från boendet: 尊敬的賓客:您好!非常感謝您選擇入住君廷酒店並分享您的入住感受!真誠期待您的再次光臨!
Jason Alexander
Bodde på sep. 2022
Familj
7 recension
2.2/5
Publicerades 8 okt. 2022
The view of the ocean was great and daughter was content with the swimming pool and enjoyed the outdoor playground. Looks good from far, but far from good. The pools and surrounding areas are falling apart and leave one feeling disappointed. The hotel has potential but there is no care put into the management of anything. Lifeguards smoke and hang out in small groups and are not friendly. The front desk was nice, but didn’t ask why we were canceling our last nights. They just don’t care.
Översätt
Svar från boendet: 尊敬的賓客:您好!小君已收悉您的反饋,我們已請同事在跟進和完善中,力求做到更好;您的意見將是我們進步和努力的源泉!
MarieMoor
Premier Sea-View Double Bed Room
Bodde på juli 2022
Familj
6 recension
5.0/5
Enastående
Publicerades 24 aug. 2022
We loved the stay in Grand Barony Hotel ✨ First, the location is just perfect: sea view rooms, swimming pools and beach with some many facilities right under your nose. Second, the hotel crew were so friendly and helpful that we can’t express our gratitude. Specifically Jay_Lai was the most attentive to our comfortable stay. Thank you so much ☺️
Översätt
Svar från boendet: 尊敬的賓客:您好!非常感謝您選擇入住君廷酒店並分享您的入住感受!真誠期待您的再次光臨!
Andrew
Elegant dubbelrum med sjöutsikt
Bodde på apr. 2022
Par
2 recension
5.0/5
Enastående
Publicerades 18 juni 2022
Very nice outstanding service fantastic food
Översätt
Svar från boendet: 尊敬的賓客:您好!非常感謝您選擇入住君廷酒店並分享您的入住感受!真誠期待您的再次光臨!
Ayayyyy
Elegant dubbelrum med sjöutsikt
Bodde på sep. 2021
Par
6 recension
3.2/5
Publicerades 1 mars 2022
We stayed at sea view rooms. Feeling humidity and room smell make uncomfortable. Don’t recommend to visit during Chinese National Holidays
Översätt
Svar från boendet: 尊敬的賓客:您好!小君已收悉您的寶貴建議,我們已請同事在跟進和完善中,力求做到更好;您的意見將是我們進步和努力的源泉!
Svar från boendet: 尊敬的賓客,為您帶來不好的入住體驗,我們深表歉意。在您入住酒店期間,房間有任何設施設備方面的的問題可以隨時呼叫前廳服務員,我們24小時待命為您解決問題。早餐用餐地點如有變更,酒店前台在賓客辦理入住時會及時通知提醒並擺放變更指引説明,很抱歉沒能落實您已接收到變更訊息,酒店會加強相關服務調整,避免再次發生此類事情給賓客造成不變。感謝您的反饋,期待您下次光臨能見證我們的進步。
Gästanvändare
Elegant dubbelrum med sjöutsikt
Bodde på nov. 2024
Par
2 recension
5.0/5
Enastående
Publicerades 1 jan. 2025
海邊跨年好地方,雙月灣海邊很熱鬧,酒店很大,很方便,房間有獨立的陽台,下樓就是大海,還有配套的園林、海泉,值得體驗!
Andy
Svar från boendet: 很感謝您在百忙之中抽空認真仔細點評您此次的入住!我們酒店地理位置優越,距離【海龜灣】開車十分鐘就能到達,小眾“馬爾代夫”【海景懸崖酒吧】開車5分鐘到達,【雙月灣】觀景台開車15分鐘即達,酒店設有【雲端玻璃棧道】【沙灘網紅鞦韆】【無邊際泳池】【夜廟潮玩街】等。酒店傍海而建,樓下既是沙灘,大堂距離大海約50米,舉步即達沙灘。希望給你帶來的是不一樣的入住體驗,我們也會不斷的改進,期待您的下次光臨!
Svar från boendet: 生活不是為了趕路,而是為了感受路。感謝您的認可,酒店管家為賓客定製個性化卓越服務,希望賓客能有一個難忘滿意的度假體驗。君廷度假酒店配套有【夜廟潮玩街】、【天際玻璃棧道】、【無邊際泳池】、【星美水上樂園】、【健身房】、【室內小童樂園】、【中西餐廳】等豐富的設施設備,為賓客提供一站式親海度假環境。小君在雙月灣等您,期待能再次與您相遇~