MY LOFT Light Luxury Hotel recensioner

Well, where do I begin. We booked a month stay in Wei Gang Wan in Huizhou to be close to family. We travelled from Hongkong international airport in taxi (approx. 2 and half hours) to the address provided by trip.com which turned out to be the wrong address. And then phoned the customer service in the evening to be told it was the completely wrong building, we had to to get an electric scooter down with all 4 large luggages and 5 people in, luckily we had the help of family to get about as its fairly remote and there's no taxi service around. The location was adjacent to local amenities and right by the beach. But you have to have Wechat - a Chinese App) to get all the info where to go and how to get in the room. It was not straightforward as we expected especially after 30+ hours journey and at night time. The room has a sea view but different to pictures they advertised. Asked to change to a room like the ones they had on trip.com but told not available. Overall, the rooms are acceptable clean and spacious. The TV channels are very limited as they only had very basic package and did not subscribed to any additional packages, so it'm has very limited access to the Olympics games. WiFi is slow and restricted to access to certain western apps. The TV was old and the Backlight was faulty, however it was not replaced during our stay. Another problem was the bed surface very hard like sleeping on cardboard boxes. Despite some issues we faced, I must say the customer service was very good, they available 24/7 and always there to help. All in all, due to the location despite some problems we will consider to stay again in the future.

我訂的是海景房，房間寬敞明亮，乾淨整潔，正面看海，很喜歡，我是多次訂這種房間，特別好，我認為，這是海邊旅遊的最佳選擇

酒店就在海邊，樓下就有乾淨的沙灘和海浪。對比巽寮灣這個景點沒那麼出名，但風景和沙灘絲毫不差，人也不多，非常適合出遊。所住的酒店是小區住房改造的，新，裝修好，很有家的感覺，而且價格也很實惠，值得再來！

明明我是免按金入住的，非得讓我交200按金才給我房號，進房間很悶應該是沒通風，有股黴味，被子上也有污漬，還看到巨大一衹蟑螂，體驗感一般，不過這個價格還行吧。

設施：齊全完善 配套設施齊全 衞生：乾乾淨淨 環境：舒適宜人 服務：周到細緻

客服人員很好，房間很大，冷氣足夠，床鋪很清潔。但可惜沙發，餐椅及餐枱有點髒，我自己抺了一次。另外，廁所有一股尿味。

乾淨衞生，客服很好。優選。

很滿意噶房型，本人出行最注重衞生，安靜，他家還配備一次性毛巾，超級貼心，下次去還訂這家

性價比高，像住家一樣挺好的，這個價位就很好了！

房間衞生，格局都非常滿意。下次還來

很大，風景很好，設施也很新。下次帶家裡長者去惠州，就去這裏住。美中不足就是投影沒聲音，工人來調了也沒調好。但反正要退房了，也不影響什麼。

本來訂了兩間2房一廳，住2天，去到房間沒清潔好，幫我換了一間4房的，還不錯！要是能安排更近沙灘的房間就更贊了，不用下樓就能欣賞海景和煙花

酒店位置特別好，交通便利去哪裡都比較方便，酒店環境很好、衞生打掃的乾乾淨淨，酒店周圍有很多吃的，酒店前台的工作人員非常好，非常熱情服務周到，此次酒店入住體驗非要好，下次來還會入住。

非常差的一次入住體驗，店家對於問題的處理非常消極，避雷。 本來國慶朋友來玩，幫朋友訂的這家酒店，預訂的時候平台上明確寫了房間有60平方，也有圖片，但是後續和朋友聊起來發現入住的房型根本和預訂不符，實際房間衹有20-30平的樣子，於是我們和店家確認，令人失望的是店家基本上不回消息，處理態度非常消極，迴避我們的問題，沒有給我們一個合理的解釋。我們要去實際入住的房間3-721拍照也不理會（大家可以實地去看看房間面積，根本沒有60平），基本就是擺爛的態度，讓我們感覺作為消費者收到欺騙。 後續聯繫了攜程平台才給出我們一些解決方案。供大家參考。