Gästanvändare
10 januari 2024
DO NOT BOOK THIS HOTEL!!!!!
This place is full of cockroaches, the staff is rude and unwelcoming and be careful with them as they are liars too! They won’t give your money back!!!!
We have arrived in the hotel 1:30 in the afternoon and we had to leave by 7pm because of the cockroaches.
You can’t really see them during the day but we went out for some food in the evening and when we got back to the hotel it was already dark. When we turned the lights on in the bedroom and bathroom and when we saw the amount of bugs all over the room we have immediately packed our bags.
I’ve complained the person on the reception and he said that he can either give us a refund or the best room available in the hotel. We weren’t interested in staying with them as if there’s one family of cockroaches there will be more!
He also said that they have spent over $50,000 on trying to get rid of the pests but nothing seems to be working.
When the hotel manager arrived he informed us that this hotel has not got cockroaches and this is the first time he heard this complaint. Luckily I’ve already taken photos and videos and spoke to the hotel receptionist at that point who said about it being a massive problem.
The pictures of the room is also very inaccurate, this place is run down, shower door hanging, dirty toilets and bedsheets, the room also smells horrible and you don’t really get a sea view, it’s only a tiny peak of the sea with a balcony that you can just step out to on your own as it’s so small.
After almost a week of back and forth between trip.com and the hotel we got our money back but I know not everyone is this fortunate! Make sure your read the reviews also as we didn’t do this before booking in here.
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