Titanic Beach - Families and Couples Only

I recently stayed at Titanic Beach in Hurghada, and it was one of the worst hotel experiences I’ve ever had. I made a booking for a double room, but upon arrival, their system only showed one person. No big deal, I thought – I’ll pay a little extra to sort it out. However, they had the audacity to demand an additional $600 on top of my original $300 reservation! After much back-and-forth, I spoke with Ahmad, who was polite but completely ineffective. He eventually agreed that I could pay $280 before check-in and settle the rest later during my stay. Reluctantly, I agreed. But just two days later, when I went to pay the balance, they demanded even more money. When I refused to pay immediately and said I’d return later, they locked us out of our room despite the fact that our reservation was still active. I had to go back to the reception desk, where I was met with a rude and dismissive woman who finally agreed that I could pay another $280 just to keep the reservation I’d already paid for! There was absolutely zero understanding or support from the reception staff, who repeatedly passed the blame to someone else. On top of all this chaos, the food was terrible – bland, repetitive, and far below the standard I’ve experienced at other Hurghada hotels. There are so many better options in Hurghada. I would never return to Titanic Beach and strongly advise others to steer clear as well. An absolute nightmare from start to finish.

Exceptional Service Marred by Reception Issues My recent stay at titanic beach and spar was a truly mixed bag. On one hand, the service provided by the cleaning staff, catering team, pool boys, waiters, and bar staff, buss boys was absolutely exemplary. They went above and beyond to ensure our comfort and satisfaction, demonstrating a level of dedication that was truly remarkable. Nothing was too much trouble, and their genuine warmth and attentiveness made our holiday incredibly enjoyable. I cannot praise them enough – they truly made our stay special. However, the experience with the reception staff was unfortunately the complete opposite. Their lack of helpfulness and efficiency significantly impacted our overall enjoyment and left a sour taste. Firstly, despite being returning guests (our third visit), we were not informed about our entitlement to a VIP upgrade. We only discovered this on our final day, which was incredibly disappointing. Secondly, a towel was inexplicably removed from our balcony, and I was charged 10 euros for its replacement. This felt unfair and poorly handled. Thirdly, despite specifically requesting a ground floor room at the time of booking and confirming via email, we were initially assigned a third-floor room located at a considerable distance. It took two days and six separate trips to the reception to finally be relocated, and even then, the ground floor room we were given was further away than our original room. Finally, we were denied a late check-out, even though our airport transfer wasn't until 7:30 PM. We were told the hotel was fully booked and rooms were needed, yet our vacated room remained empty until we left the hotel at 6 PM. The contrast between the exceptional service from the restaurant, pool and cleaning teams and the frustrating experiences with the reception staff was stark. The holiday itself was amazing, the facilities were brilliant and the majority of the staff were faultless. It is with great regret that, due to the poor handling by the reception, I would be hesitant to return This is a huge shame, as the hotel has so much potential, but the front desk experience was simply unacceptable.

What an amazing hotel! From the minute we arrived we fell in love with this place. The food was fab rooms so clean great service at the bar. The restaurants especially the Chinese, the Italian the Mongolian and the Japanese outstanding food. Big shout out to mohaned omar what a superstar and looked after us everyday making sure we were having an amazing holiday! We have already booked for next January and cannot wait ti be back here, our new fav place