Hawaii Caesar Palace Aqua Park - Families and Couples Only

The beds were the most uncomfortable feeling the bathroom toilet was broken the toilet would continuously flush, shower was broken so it leaked all over the floor (me and my partner hadn’t even used the shower this was check in) which caused my partner to slip and and fall I tried speaking to management but no spoke English they was not helpful at all. The food was terrible I wouldn’t even feed it to my dogs. Me and partner just tried to stay out of the hotel as much as possible. I had jewellery taken out my room when I went to the manager he tried to go through me and partners belongings as he called us liars.

The hotel is very basic no entertainment. Staff very unpolite. Same food served day in day out totally disgusting always cold and soggy not edible at all, no snack bars during the day for kids. We have been going out by taxi everyday to get food which when you book a allinclusive holiday you don't expect to do. The only good thing where the excursions. Anyone coming to egypt research before you come stay away from any of the Hawaii hotels they are all the same. Can't wait to get my flight back 1 more day of this hell hole

This hotel is an absolute disgrace LOVEHOLIDAYS should not be offering this to anyone. Hotel is filthy in dire need of a revamp. Smoking aloud virtually everywhere, food absolutely awful we could not eat in the restaurant. Large groups of Egyptian men arrive on a daily basis and take over all areas of the hotel. There is no children’s club the animation team was awful. The onsite salon is a total rip off paid for facials which were done very poorly. My daughter had her hair braided with extensions which only lasted 24hour And was not exactly cheep. Manager was extremely rude and very aggressive to ward my self and daughter. Would not recommend this hotel at all unless you want to try a bush tucker trial.

Just returned from this hotel was absolutely disgusting rooms filthy, food was awful didn’t eat once in hotel, this hotel is geared totally towards other Egyptians and people of a similar culture and does not consider Europeans or any other who have spent considerable amounts of money. Large groups of men who took over the entertainment, the pool areas and flumes giving no thought or consideration to the children who should enjoy these items also smoking is allowed virtually everywhere. The salon on site is a total rip off we paid for face treatments and for our granddaughter to have hair braided total cost in excess of £100 fell out within 24 hours when we complained the owner was totally rude and aggressive which was really frightening. I would avoid this hotel at all costs looks impressive from outside, also no wi fi, this is not an all inclusive hotel LOVE HOLIDAYS should not be selling this on their site to British people or any Europeans.

ITS A 0 STAR RATING!!!! If you like rude and arrogant people that talk videos and pictures of all woman and children, book it if not stay clear. I have never wanted to return home so bad. It was horrible from the minute will got there the food was absolutely disgusting the 99% of people are rude and arrogant towards tourist. This hotel is for Egyptian people as told by local workers it is all they can afford. Do not book I promise you you will regret it. The waterpark is ok but only open at set times. However people like to do what they like and do not care and pushing u out the way to get down the slides or take your kids inflatable rings. The night entertainment is for the locals not for tourist, There is actually not 1 good thing to say about the hotel. JUST STAY CLEAR I PROMISE YOU IF YOU BOOK IT WILL BE THE WORST HOLIDAY FOR YOUR FAMILIES…..

AVOID IF YOU WANT PEACE OF MIND I don't usually write reviews but felt I should to warn people. I'll start with the negatives 1 - TOO MANY PERVERTS. Genuinely disgusted by some of the behaviour shown by the local men across the hotel. Caught several of them trying to take videos or photos of other women, saw many leering at any women going on the water slides, and I had to act as a blocker to the women in the group I was with, creating a barrier between the nearest local and them. At the daily belly dancer show in the evening they pull the chairs as close to the stage as possible and many have their phones out there too. 2 - too many locals and many of them men. It just didn't feel that comfortable having that many locals there in very large groups. As mentioned in other reviews they didn't seem friendly. Also linked to point 1. 3 - food was very bland and if you don't like the meat options or are vegetarian you're basically stuck to pizza, chips, and pasta. Along with bread. And I tried everything at least once. There's hardly any variety, and the fruit options were also very limited (they had 3 serving dishes of cut lemons out- who would be eating that!?!?) 4 - staff don't speak other languages very well. I'm pretty sure this is like their version of Butlins or something because trying to get a message across was almost impossible. I asked for a mocktail (day 1, didn't know they didn't know what they offered) and got a beer back. Was told the free alcohol as part of the all inclusive package also tasted terrible. The vodka smelt like hand sanitiser. These staff really didn't seem bothered and I'm pretty sure would just say something was finished so they didn't have to serve you. 5 - less of issue because I went there to switch off but the free WiFi in the lobby was almost pointless. 6 - the music is at a ridiculously loud level when played E.g 10am, 6pm, 10pm-11pm. I don't understand this one either, it was like they were trying to deafen their customers. Half that volume would still get the message out ,especially as most of the time it was accompanied by an animation team performance to the people sat right in front of them. Don't plan on an early night or lie in if your room is facing the pools. There are some good points though Slides were quite fun Animation team are good fun The staff that understand English are helpful