Swiss Inn Resort Hurghada

Very bad service and staff working in reception

最初部屋のタイプが予約と違いましたが、荷物を広げた後でしたが、予約した部屋を用意してくれました。年配の女性スタッフの方の対応がとても良かったです。タオルや水、バスローブの数が人数分用意されていなかったです。日本語対応スタッフがいたらもっと良かったです。またフロントが遠いです。ランチボックスも用意してくれます。夜ご飯は18:00に閉まるので注意です。アプリで確認してもらうと19:00から夜ご飯の時間ですが、18：00に行っても閉まっていました。写真を撮ってと言って信じてもらえませんでしたが、夜ごはんスタッフの方も19:00に閉まると話していました。夜ご飯の時間がもう少し長く空いていること、アプリとホテルで言っている事が違った為、ホテルがとても良く余計に残念でした。ホテルは本当に良かったです。エジプトということもあってか、ホテル名が後から更新されたり、事前にホテルとの連絡が全然取れなくアプリとの相性が良くなかったのかなと思います。

First of all this is one of the most luxurious hotels I've ever been . I would like to thank the front office manager Mr.Ahmed for his nice room upgrade and the fruit basket , and Mr.karim from reception they were very welcoming . Secondly , the restaurants were very plentiful and the food was tasty . Special thanks for lobby bar staffs particularly Mr.amr and Mr.mostafa

Dear all, From the moment we arrived to the moment we left, everything was magical! Smiling and very kind employees, starting from the reception staff, the waiters, the people responsible for the beach and the aqua park, the cleaning people... Top service, delicious food in all six restaurants offered by the hotel. We had no problems with the food, the ice cubes are made from technologically correct water. The cleanliness of the hotel is at the highest level. Top location of the hotel, opportunity for walks in a new, urbanized part of Hurghada. Constant entertainment for children, kind, smiling and fully accessible animation team. Evening entertainment with a mini-disco. Entertainment for adults every night at the hotel. Warm and calm, salty sea, beautiful sandy beach to enjoy. After the ball barrier there is an iron net, so all safety measures are taken. If you are kind, cultured and respect them, you get three times more from them in return 😊

Been here 4 times in 5 years, witnessed slow but steady decline. This year was a total disaster: - Paid for a 5 stars hotel? Here's a 1 star room, we don't care. Actually, we made a deal with airline crews this year, so fu*k you, dear regular guest, no new room for you. - The room was last renovated 30 years ago, probably. Looks like a hostel in Saigon, 1972. - Bathroom is falling appart. Literarry. Paint is peeling off everywhere. Shower holder fell on my head. - Dont worry about cold drinks, WW2 era fridge will keep it at room temperature. - Staff? All edgy and distracted for some reason. Underpayed and overwhelmed probably. Only smiles I got are from a few dudes who recognised me from previous years. - Beach waiters will forget your order regulary, or would let you wait for an hour. However, they will not forget to stare at you, waiting for a tip. - Food? Colorful, plenty of choice at the first glance. But after 3 days you realise that it's basicaly all the same every day, and, even worse, everything tastes the same. With some very rare exceptions. - Restaurant dress code? Non-existent. That's ok for a beach restaurant, but not for the main one. I sure like to see nice female bottom, but I do not enjoy attending anatomy class while eating. And I sure don't like to sit on a wet chair because someone came in directly from beach. - Grand finale: explosive diarrhea, completely free of charge! Three families, all familiar with possible digestion problems, all taking probiotics as a precauton, 8/9 ended up taking medications. The only one who avoided trouble is my 6 yrs old kid who didn't want to eat any hotel food, except the sweets. Luckily, you can buy really good diarrhea medications at the hotel pharmacy, for mere 10x bigger price than it's sold regularly. Good thing - you remain bloated for the rest of vacation, so you can't possibly drown. Headache pills are not worth buying, the price will cause you another headache. P.S. Paid 60 euros for late checkout. It ended at 18:00 hrs. At 18:01 was denied of water bottle for my kid. - On the bright side - nobody was eaten by sharks this year.

The rooms are clean,but the staff on the beach is bad. And when we check out we couldn't even get a bottle of water for child. For that money I am very disappointed. The food isn't good, we all had a stomach problems. This is the 3-rd time to be in this hotel and never more.