Sunrise Garden Beach Resort

The staffs at the hotel and their hospitality was incredible. The facilities were super clean and there was lot of hard work from the staff to clean and monitor it. There were lot of fishes if you are snorkelling. I stayed in Block 8 and moved to block 4. Block 8 was very modern and nice however the water pressure seemed low in top floor and there was some smell from bathroom drain. The cleaner Mohamed in Block 8 is amazing chap, he kept the place sparkling clean. I have to appreciate the chefs and waiters for offering a great dining experience along with a safe and delicious food. The security is top notch. Thanks a lot for the great service. People are friendly and offer a great service, so I highly recommend it. The snorkel kit at the resort is of great quality. You get everything you need in the resort as there are lot of shops and activities inside. There are tip boxes in resturants and for cleaners we can tip per service. I was not sure how to tip security / receptionists a tip etiquitte policy or notes from hotel will also be good. Thanks sunrise team.

I really liked the hotel, especially the evening animation programs and entertainment with the animators, especially Ousha, Jimmy and Míša, excellent drinks, great food, great water slides, I love the hotel, I will definitely come back here again

I stayed with my mother this time and i habe stayed with my family before. So we were there 4-th or 5-th time. Overall good as always. Rooms are all renovated and look bery nice. Ofcourse at closer look you can see that the quality of the work is not 100%, but that is minor note considering amount of rooms in the hotel. We went for a day trip and i kindly asked to have some fruits in room when we come back late at night and we had it all in room when we arrived - so thankful My mother visited the spa again for the massage and she liked it. Poolguys are very nice, they have all the attention on the pool and they notice if someting is wrong - they do their job very good. Animation team - it was the time when the best AT left and it was a big mistake. The new team didn't have any synergy, they were just doing their job without any emotions. One of the animators thought she is so great dancer that when she messed up on stage at evening show, she just walked away and everyone in the audience could see how disrespectful she really was. Overall we didn't let us bother us, since our mission was just to relax. We didn't experience lack of sunbeds by the pool. Food was delicious with minor errors. We received an invitation to managers cocktail party which was nice gesture. Room cleaner - great attitude and did his job well. Barman Gamal- at the activity poolbar - you are superb Mr. Elsawy- he deserves a raise! mrs. Bashra, my favourite lady in the house Mr.Ibrahim- always looking out for all to be in order with coffe Executive sous chef, Mr. Mosaad - looking out for the food we look and taste - job well done Executive chef, Mr. Hamid - we had a little shrimp drama, but other than that - job well done. Now for cons. I was also talked in by a slaesman by the pool to try the hamam - and allthough we've been in sunrise several times i never tryed it. So i went for it and i was very dissapointed - you get to go to warm sauna, bath and then they put you on top of the cold stone plate - this was terrbile and i never go there again The room we booked was deluxe pool view but according to hotels official webpage and description we received superior poolview, which was cheaper. At the main restaurant one evening they had small glasses with salad and shrimp on top of it - the shrimp was raw. Mr. executive chef told us it is totally fine, but it really wasn't. We just don't eat your shrimps next time, no problem. At Spanish restaurant we waited for about 15 minutes before someone gave us menus. The waiter asked us not to tell anyone, but it is not acceptable. Other than that not much to be concerned about really. We are coming again on 22 February, which is right on the doorstep away and since this time we travel as a family of 5, we had to book 2 rooms, so we took 2 side sea view rooms and i already wrote to hotel that if it would be possible to put us close to each other. They have told that they don't have connected rooms with side sea view,