Sunrise Garden Beach Resort

It needs more improvement in terms of their reservation team back office team. Once you booked your room you done they will never respond to you either by phone or email. Awesome amenities vibes … No fresh jus

シャワーが貧弱

We have had the pleasure of staying at this hotel many times in the last 6 years, staying up to 70 days on one of our last trips. I have written numerous reviews but this one is different as I want to focus on one very important and often overlooked part of the amazing hotel system that ensures your stay is a happy and pleasurable one - the Concierge Team. They don’t just deliver luggage and escort you to your room, they are a happy, friendly and super efficient group of guys who anre very knowledgeable and always willing to help. They will provide a taxi service around the hotel on one of their club cars and have mobility aids e.g. wheelchairs, wheeled walking frames etc. available for loan during your stay should you have mobility issues. I would like to take this opportunity to sincerely thank the boys for all their help in the past and congratulate him on providing a service that is second to none. Special thanks to Hossam Abuoqel and Mustafa Magee Arafa for your dedication.

This is the fourth time at sunrise Garden beach and won’t be returning. Room was lovely and kept cleaned and stocked up with drink’s everyday. The food was not so good, the main restaurant was awful, tables not cleaned and food was cold and either over cooked or raw. When it was fish night in main restaurant my husband had fish lasagna and he couldn’t cut it to eat. It was like leather and even the manager of restaurant couldn’t cut it.. We went to the Spanish and we was all sick after eating it. Nuggets for kids where like rocks and couldn’t eat them. Best food we eat in the 2 weeks we was there was the Mexican. Entertainment was dreadful even our 5 year old said it was boring and didn’t want to sit and watch it. Nearly every night dance shows. We was sometimes in our room by 21.00 and that ain’t what we usually do while on holiday. Entertainment team are rude and spend more time on there mobiles than engaging with guest. Spoke to one of the boys named Jimmy about the shows etc and he said that the management of the entertainment team are no good and a waste of time talking to them. Spoke to some guy from top team about shows and he took no notice of what we said and laughed (very rude) While shows where on the entertainment team walked round to try and get people clapping instead they got up and walked out. Pool staff are excellent and the one by the kids pool was really good with the kids. Gardeners are lovely and spoke more to you than entertainment team. The previous years we have been to this hotel we have never wanted to go home but this time I couldn’t wait to get home. I spoke to guest relations but I got the impression she wasn’t really bothered. Said she’d make sure our food was good, what a joke that was. Usually I don’t want to come home but couldn’t wait to get on that plane. Would be a lovely hotel again if they had a decent entertainment team and the food was the standard we had on previous years.

It was a great experience, a big place , with a lot of activities and evening shows, people from here were kind and ready to help whenever you need it . The food is variated and the time I spent at pools was enjoyable .I also liked the hippie tent where you can spend time chilling and having a hookah.I recommended it!

Here now. Fabulous resort - staff so friendly. Mongolian restaurant great. Shout out to Hady and his colleagues there. Excellent service and good. The facilities at the hotel are clean, pools heated and gardens really well kept. Food is of a high standard too