Cleopatra Luxury Resort Makadi Bay

Super Lage,sehr freundliche Personal Super 👍 Super 👍 Super

這是我住過最差的五星級酒店。房間裏有蟑螂一樣的蟲子，類似於電影裏木乃伊裏拍出來的那種蟲子，還是很可怕的。跟前台説後。前台經理居然跟我説這是正常的，換個房間也不能保證沒有，因為這是在沙漠。很無語。我住在裏面直接來噴殺蟲劑。最主要的是服務態度很差。

I will start by saying that I do not recommend this hotel as a 5 star establishment, I have no idea how they have achieved this rating. It is certainly not luxury. The setting is very nice, it is really big, the pools are nice, the beach is nice the bay is nice but that is where it ends. The food is poor and certainly well below 5 star standards. The buffet food is bland and tasteless. I am not sure what happened in the second week as everything was very salty and almost inedible. The entertainment is bad, I am not sure what else to say about it. We saw a terrible singer on a couple of nights and the rest was the animation team basically providing entertainment that I would say was aimed at children. Again I would expect a lot more from a 5 star establishment. The service was at best hit and miss, even when waiters were tipped, we managed to sit in the pool bar, (particular bad) for an hour and a half and only managed 2 drinks and were waiting to be served for a 3rd but then eventually left, it was not particularly busy either. Additionally some staff can generally be quite rude particularly in the day time at the pool bar. Again we sat upstairs in the bar and were ignored by the waiters despite given them a tip, this is not 5 star service and is poor. You are best off going to the bar yourself and getting your drinks, which is fine in a 3 star hotel, but this is supposed to be 5 star with the associated service. We were also surprised to be told that the Vista Marie pub closes and stops serving at 12am, when it says in the literature that it closes at 1am. I don’t want to far all the staff with the same brush as there were a couple of waiters that were very good, but in general, the service was poor. All of the above aside, even when you do get drinks, I am not convinced of the alcohol content, you could simply drink all day here with no alcohol effect at all. Whilst the pools were nice and the lifeguards were great and helpful, you will be pestered all day by people using seriously hard sales techniques to sell you trips and spa treatments / massages and you have to be rude to get rid of them, I am not a rude person and expect once I have politely declined something 3 times for them to get the message, but not here. We did discover later in the stay you can ask for a red flag to display so they don’t pester you, but found that was not effective. Again, I am not sure if this is unique to Egypt as we have not experienced this anywhere else, but not something I enjoy. The worst was the photo guy who conned my niece into us having a family photo shoot and lied about what we would get and then tried to charge us 680 euros for the photos and when we said no obviously reduced the price as is standard practice in Egypt however when we told him we didn’t want them harassed us constantly. All in all, if you are booking a 2/3 star hotel you would most likely be happy here, but 5 star really is seriously pushing it hard. I have recently returned

A very beautiful and excellent hotel, very romantic and quiet. Thank you for these exciting offers. You were all wonderful with us. You are truly Egyptians with the utmost politeness and morals.

Incredibly taken care of across my stay. Got very ill one of the days (through no fault of the resort itself), and both the onsite medical services and all staff were incredible in my recovery - a special thanks to Dr Sam. Cleanliness was never an issue, food and drinks were incredible, pools and beach were lovely. Wish we could've stayed longer, will definitely come back!

Very nice place in Makadi Bay. Family rooms are excellent, very large and a lot of space for everyone Food is not exceptional but rather good Diving center is wonderful and top quality. The service and the staff are horrible, especially at the pool bar.