infoN1250WX
12 juni 2025
A beautifully designed hotel with a refined, bright color palette – classic and understated with a touch of modern casual elegance. The pool area is exceptionally well laid out and visually appealing. However, several issues unfortunately diminish the overall experience. Nearly all sun loungers are “reserved” early in the day with towels – often without any personal belongings. The staff does not intervene, and only the family/activity pool occasionally offers available loungers. Service at the pool restaurant was a real letdown: around 80% of the staff appeared unfriendly and visibly irritated. Our teenage children (15 and 17) were treated with a dismissive attitude more than once. In contrast, the service at the beach was noticeably more attentive. Still, one gets the feeling that no matter how regularly you tip, it never seems to be enough. What’s missing is genuine warmth and hospitality. Only about 20% of the team showed true courtesy and professionalism – a real pity in such a tasteful setting. The absolute highlight remains the sea: an outstanding house reef right offshore, ideal for snorkeling, with a surprising variety of marine life. Conclusion: This hotel may appeal to those who seek design, peace, and a fantastic reef. But for guests expecting sincere service, warmth, and a sense of being truly welcome, it falls short.
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