Bellagio Beach Resort & Spa recensioner

This place has the worst and most unskilled guest relations manager I have ever met. We went to him with 2 complaints, the first was that we found what looked like BLOOD STAINS on our bed sheets, he didn’t take any action, just apologized, chatted with us briefly, then left us and went to other guests. What happened in handling the second complaint though left us FURIOUS. We were woken up by a call at 12 am from Mr. Tamer at the reception asking a casual question that he could have asked any time earlier. We went to Mr. Michael, the guest relations manager, the next morning to file a complaint and he literally left us even more shocked and upset. He kept making excuses for the receptionist behavior, we asked him what would happen next now that we had submitted a complaint and he literally didn’t have an answer or simply didn’t want to give us one. He kept bluffing in poor English that we couldn’t make sense of, then hours later he sent me a message saying that Mr. Tamer (the receptionist) will “provide all the necessary information”. Mr. Tamer was the one who handled our check-out, and unsurprisingly he acted like nothing happened. Up until that point we liked the place and service and were even ready to overlook the sheets situation and leave a good review, the food was really nice and the restaurant workers were amazing. But safe to say that the guest relations experience ruined the whole thing for us.

This hotel is advertised as a 5 star but I think 3 star would be more deserving. Best points - The pool & the Jaccazui suite room were amazing. Their spa facility and gym looked very good. Bad points - I was not given my welcome pack until the day before I checked out. The buffet food was very basic with not much flavour. All the pastries were basic and bland besides the baklava. I was told they are short staffed and have no drink when I asked room service to bring some up. The A La Carte was all pre booked so I cannot comment on how those were as I did not get the chance to try these. The drinks were watered down and not great at all. Honestly I booked it based on the room and that was the best thing. Even when they cleaned the room and changed the towels they left the plates and drinks in the room.

Hotel is nice, room big and comfortable. Food and drinks really good and amazing cafe with cookies. Staff really nice. Beach good for kitesurfing. Price that we get Was law for this standards. But..... My disapointet Was that we extra pay for room see view. We get 1176 at 1 st floor that in our opinion is pool view - sorry maybe from second floor is better. This is the reason why I dont want to give 5 stars ......

Guest Service 24-Hour room service Free wireless internet access Complimentary use of hotel bicycle Laundry service Tour & excursions Spa Semi open & outdoor restaurant Poolside bar Car parking Swimming pool/ Jacuzzi Public computer Disable rooms & Interconnecting rooms 24 Hour security

Nous avons passé un séjour correct dans cet hôtel. L’accueil et le service sont satisfaisants, et le personnel du restaurant en particulier, elsayed est particulièrement sympathique et attentionné. En revanche, le petit déjeuner était un peu moyen, il y a peut-être des améliorations à prévoir de ce côté. Globalement, un bon rapport qualité-prix pour un séjour agréable.

Mon expérience a l’hôtel Bellagio était plus que problématique ! Je suis arrivé avec ma sœur le Samedi 25 Janvier 2025, la première chambre qui nous a était donnée était insalubre, de ce fait, ils nous ont attribué une deuxième chambre … toujours insalubre. Nous avons du passé par Trip pour avoir une troisième chambre Dieu merci elle était mieux que les autres mais la chaîne de sécurité était casser et la porte en mauvaise état un coup de pied et quelqu’un s’immiscer facilement dans la nuit, c’est donc pour ça que nous avons trouvé une technique pour dormir tranquille... D’ailleurs je tiens à remercier les conseillers qui ont pu régler le problème à distance 🥲 Faite attention car il faut réserver votre table dans l’un des 4 restaurants et ça … personne vous le dit !! L’hôtel reste quand même très jolie et hyper beau, mais le manque de ménage, et le manque d’hygiène ce fait ressentir.

Nous avons passé un séjour très agréable au sein du Bellagio, l’hôtel est à une vingtaine de minutes du centre mais avec les prix des uber c’est très accessible ! L’hôtel dispose de tout ce dont on peut avoir besoin, une énorme piscine, ainsi que d’autres pour les plus petits. Des activités sont présentes chaque jour. Les repas sont divers et variés, mais reste quand même très gras, il faut un peu de temps au ventre pour s’y habituer ! Nous avons eu un incident électrique dans notre bungalow et nous avons été surclassé en chambre avec jaccuzi sans frais supplémentaires. Merci à la réception pour ce geste ! Juste un point négatif, le gérant de la boutique de produits cosmétiques près de la piscine est un escroc, il ne donne jamais les même prix, un coup 10€ puis le lendemain 25€. Pour une crème hydratante acheté à la petite boutique proche de la réception c’était 5€ et lui a voulu nous la vendre à 25€ alors qu’il s’agit exactement de la même ! Et nous avons eu la meme expérience avec lui pour un bracelet vendu 1€ qu’il a voulu nous vendre 5€ ! Un conseil n’achetez rien à cette personne qui est juste malhonnête, allez plutôt à la boutique de la réception ou aux magasin 3 pyramides à côté ! Un petit point négatif aussi sur les nuisances commises par les enfants dans la piscine c’est horrible, ils jouent avec leur ballons et des personnes se prennent des balles dans la tête, ils éclaboussent tout le monde, les maîtres nageurs bien que très gentil ne disent absolument rien, on est obligés d’intervenir nous même pour calmer les enfants, il faudrait créé un espace pour les jeux de ballons ça permettrait aux personnes désirant le calme de se reposer ! Sinon l’hôtel est top ! Tout est présent pour passer de super vacances !

Ottima esperienza in questo resort che consiglierei a chiunque : nonostante fossimo una coppia giovane e il resort è anche per famiglie non abbiamo mai avvertito questa cosa e ci siamo potuti rilassare senza alcuno stress! Stanza bellissima e super pulita, vari ristoranti e bar dove si mangia bene( la formula all inclusive è davvero perfetta !), Professionalitá e gentilezza di tutto il personale( davvero grazie dal primo all'ultimo!!), e anche del servizio animazione ( mai invadenti , tutti simpatici e coinvolgenti!!! ). Piscine con idromassaggio, spiaggia con mare super pulito , cosa chiedere di più ? Davvero una piacevolissima scoperta ad hurghada ! Grazie ancora e speriamo a presto !!!

The hotel has a beautiful, welcoming lobby that always smells fresh and clean a great first impression when you walk in. The staff speak multiple languages, which is a big help for guests who don’t speak English. They’re incredibly friendly across the board from housekeeping to the front desk, restaurants, and bars. You can really feel that they do their best to make guests feel comfortable. The rooms are spacious and cozy, with large balconies that are perfect for relaxing. Cleaning is generally good, but there’s room for improvement especially with the towels. Some still looked worn and stained even after being washed. There are several restaurants on-site offering a variety of cuisines. The food is overall delicious and of good quality. Coffee, however, was a bit of a letdown across the board except for the café in the lobby, which served the only decent cup. So if you’re a coffee lover, that might be a small issue. The kids’ club opens a bit later than expected, at 10 AM, but it’s well worth the wait. It’s well-equipped with lots of games and activities to keep the little ones entertained. Entertainment is one of the hotel’s strongest points. The animation team puts on new shows every night based on a rotating schedule, and they’re genuinely fun to watch. The hotel also has multiple water parks for both kids and adults, which makes it easy to enjoy your time without even needing to leave the resort. The beach itself is clean and pleasant, but there’s not much marine life close to the shore. If you want to see fish, you’ll need to take a boat trip but fair warning: the boat excursions could use a lot of improvement. There’s basically no safety provided, which isn’t ideal if you’re traveling with young kids or non-swimmers. The food on the boat wasn’t great, and there wasn’t much to see when it came to snorkeling either, so I wouldn’t set high expectations for that part. The hotel has a 24/7 on-site doctor for both adults and children, which is a huge plus and adds peace of mind during your stay. Lastly, keep in mind that the hotel is about 25 minutes away from the city center. You’ll need a taxi if you want to explore, but the hotel does have its own shops and souvenir options on-site though they are definitely more expensive than what you’d find in town.

The Bellagio Hotel offers an incredible experience with delicious food, a safe and welcoming atmosphere, and daily shows that keep you entertained. The staff ensures your comfort and security, while also providing well-organized trips to explore the area. Highly recommend for anyone seeking luxury and fun!

We had great time in Bellagio Resort. Great team and great food. The hotel itself is very beautiful - might require some TLC soon, especially the older rooms closer to the beach felt a little neglected but still comfortable and pleasant. The staff is very friendly and welcoming- special shout out to Amir from the Lobby bar for his excellent cocktails and looking after us so well.

First time in Egypt..we visited based on recommendations from friends who go to hurghada every year. We chose to stay in the bungalows due to our preferrence of being in a more quieter and out the way accommodation rather than in the main hotel. Now this review may start of a little negative but like every good story there's a happy ending. We arrived mid evening and was greeted by a lovely welcome in the most beautiful and regal looking reception lobby we have ever visited. It was a great first impression with attentive staff and efficient service. We was directed to the accommodation manager Mr Omar who overseen accommodation services. The bungalows were just on the other side of the resort looking out over the red sea. It was night time and the hotel and grounds where well lit as we was escorted to our allocated room bungalow 3009. Our instant reaction was "nice" big bed, good cupboard space and tea and coffee making facilities, fridge with soft drinks and water, good start. Went to bed later that night after grabbing some nice food in Rosa's buffet restaurant (lots of choice). The bed linen smelt a little bit musty which was a bit off putting so decided to leave it and get it changed the next day. Day 2 cleaner arrived and we requested a clean including bed change, giving him a little tip for the extra change. We waited on the terrace above the bungalow but also identified this was quite grubby from recent maintenance to the flooring. It was extremely dusty and looked like it had not been properly cleaned as for a while as where the outdoor furniture and sun lounges. I requested a clean for this too along with the shower which had long black hairs on the screen from previous occupants and lime scale on the shower head. We decided to go the beach near by instead to get out of the way. On returning we found only the bed was changed and towels replaced. This was disappointing It got to day 3 and we decided to contact Mr Omar about our issues of low standard cleaning as it was affecting our experience and expectations of the 5 star rating the hotel has. Omar was quick to respond organising a change of room to the main hotel of which we was shown around 3 different ones which were all lovely but as per our booking preferrence we booked the bungalows for a reason. Instead we took the hotel representative to our bungalow and showed him all the bits that needed attention including the roof top area. Within a few hours the deep cleaning was completed and it felt so much better. We could finally start our holiday and properly relax. The next morning after returning from breakfast(greeted as usual by the lovely Minah in Rosa's) we was returned to our room to find a beautifully decorated bed with towels made into swans and hearts and fresh flower petals which was really touching as we had discovered earlier that the young cleaner had gone out of his way to do this to make up for previous service even though he was the only cleaner allocated to over

This is the best hotel all inclusive we have ever been to , and we have tried a load around the world . This was our 3rd visit and all the staff were amazing , safi from customer relation had been messaging since our last visit and made the visit amazing , there’s so many staff to thank for the brilliant service , food was amazing with choices from all around the world . And fooods available from 7.30 till midnight, and coffee shop is 24 hours . Every ware is spotless , not one complaint about cleanliness in all areas of the hotel . Already booking again Thanks from Charles and Dorothy

From start to finish we couldn't fault this place. Staff, cleanliness, animation team (especially the lovely Denise)....Everybody, pool waiters, restaurant staff, the chefs,on ya as soon as your glass is close to empty, food lots of choice every day. Bit of a long flight, but worth it when ya get there .....A1+