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Verifierade recensioner
Läge och interiör4.6
Bekvämligheter4.4
Service4.1
Renlighet4.4
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Negativa recensioner(32)
Paradise.k
Smekmånadsrum
Bodde på dec. 2024
Par
2 recension
5.0/5
Enastående
Publicerades 24 jan. 2025
This is the best resort in hurgada. It's worth coming to hurgada to visit here. Not only the facilities here, but the service here is really great. In particular, Mohammed Ahmed's kindness and the way he serves guests are equal to those of the best managers in the world. I hope you feel this joy when you see this review
Översätt
Svar från boendet: Dear Valued Guest,Thank you for sharing your thoughts about your recent stay at Pickalbatros Citadel Resort.We are committed to creating an inclusive and welcoming environment for all our guests, and your feedback is essential in helping us achieve this. We appreciate your comments and want you to know that we take all guest feedback seriously as we strive to offer exceptional experiences.We look forward to welcoming you back in the future and ensuring another memorable stay. If there’s anything we can do to enhance your next visit, please don’t hesitate to let us know.Best regards,Pickalbatros Citadel Resort
Gästanvändare
Trebäddsrum Standard med havsutsikt
Bodde på dec. 2024
Res med vänner
3 recension
5.0/5
Enastående
Publicerades 11 jan. 2025
It’s a very nice stay, the hotel room is clean and big enough for three person (we had a extra bed). The food in all the restaurants are excellent, we particularly love the Italian restaurant, with steaks and pasta. Staffs are kind and friendly. Highly recommend.
Översätt
Svar från boendet: Dear Valued Guest,Thank you for sharing your thoughts about your recent stay at Pickalbatros Citadel Resort.We are committed to creating an inclusive and welcoming environment for all our guests, and your feedback is essential in helping us achieve this. We appreciate your comments and want you to know that we take all guest feedback seriously as we strive to offer exceptional experiences.We look forward to welcoming you back in the future and ensuring another memorable stay. If there’s anything we can do to enhance your next visit, please don’t hesitate to let us know.Best regards,Pickalbatros Citadel Resort
Tina
Standardrum med havsutsikt
Bodde på dec. 2024
Ensamresenärer
1 recension
4.5/5
Utmärkt
Publicerades 18 jan. 2025
Actually everything was amazing
The heated pool was very nice
There was not varieties in food but most of it was with nice taste
Very long walking space but there is shuttles available every 15 minutes
Highly recomemded
Översätt
Svar från boendet: Dear Valued Guest,Thank you for taking the time to share your thoughts on your recent stay at Pickalbatros Citadel Resort. We are pleased to hear that you had an enjoyable experience with us and appreciate your positive feedback.At Pickalbatros Citadel Resort, we strive to create an inclusive and welcoming environment for all our guests. We are glad to know that you felt comfortable and well-treated during your stay. Your comments are valuable to us as we continuously work to provide exceptional service and a memorable experience for everyone.We look forward to welcoming you back in the future and ensuring another wonderful stay. If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know.Best Regards,Pickalbatros Citadel Resort
Beshoy Abosaif
Standardrum med havsutsikt
Bodde på dec. 2024
Ensamresenärer
1 recension
5.0/5
Enastående
Publicerades 12 jan. 2025
Perfect hotel in every thing , early check-in and free upgrade to marina room , friendly and professional stuff in every department ,the most clean hotel I had ever seen.
You can't get better view than Pickalbatros Citadel ever.
I met a serious problem in check in after the cheerful welcoming form every one of stuff.
The problem was that my reservation rate from trip.com was not for Egyptian people and I have to pay a difference fees to the hotel about 15 USD, Mr. Mahmoud and Mr. Mohamed Rashed from the reservation team told me that issue and asked me to contact with the customer support team of trip.com .
Once I contacted trip.com customer support team they solved the problem in only 5 mins and covered the difference for me. I payed the hotel and trip.com compensate them for me.
Thank trip.com & Pickalbatros Citadel.
I will come again for sure, and my next reservations will be by trip.com as a trusted site.
Översätt
Svar från boendet: Dear Valued Guest,Thank you for taking the time to share your thoughts on your recent stay at Pickalbatros Citadel Resort. We are pleased to hear that you had an enjoyable experience with us and appreciate your positive feedback.At Pickalbatros Citadel Resort, we strive to create an inclusive and welcoming environment for all our guests. We are glad to know that you felt comfortable and well-treated during your stay. Your comments are valuable to us as we continuously work to provide exceptional service and a memorable experience for everyone.We look forward to welcoming you back in the future and ensuring another wonderful stay. If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know.Best Regards,Pickalbatros Citadel Resort
Anonym användare
Standardrum med havsutsikt
Bodde på nov. 2024
Res med vänner
8 recension
3.0/5
Publicerades 22 dec. 2024
Hotel is beautiful but service is far beyond
Översätt
Svar från boendet: Dear Valued Guest,Thank you for sharing your thoughts about your recent stay at Pickalbatros Citadel Resort.We are committed to creating an inclusive and welcoming environment for all our guests, and your feedback is essential in helping us achieve this. We appreciate your comments and want you to know that we take all guest feedback seriously as we strive to offer exceptional experiences.We look forward to welcoming you back in the future and ensuring another memorable stay. If there’s anything we can do to enhance your next visit, please don’t hesitate to let us know.Best regards,Pickalbatros Citadel Resort
xxchia
Standardrum med havsutsikt
Bodde på aug. 2024
Familj
1 recension
4.5/5
Utmärkt
Publicerades 15 sep. 2024
The resort is clean and its a nice place for holidays. The only thing is I suggest that the choices of foods for every restaurant can be more.
Översätt
Svar från boendet: Dear Valued Guest,Thank you for taking the time to share your thoughts on your recent stay at Pickalbatros Citadel Resort. We are pleased to hear that you had an enjoyable experience with us and appreciate your positive feedback.At Pickalbatros Citadel Resort, we strive to create an inclusive and welcoming environment for all our guests. We are glad to know that you felt comfortable and well-treated during your stay. Your comments are valuable to us as we continuously work to provide exceptional service and a memorable experience for everyone.We look forward to welcoming you back in the future and ensuring another wonderful stay. If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know.Best Regards,Pickalbatros Citadel Resort
Beccy’s travels
Standardrum med havsutsikt
Bodde på juni 2024
Annat
1 recension
4.7/5
Otroligt
Publicerades 27 juli 2024
Staff are lovely, very helpfully caring n every way, the facilities are A* I would recommend this hotel to any kind of traveler, solo, couple or family ,
Översätt
6/9
Svar från boendet: Dear Valued Guest,Thank you for taking the time to share your thoughts on your recent stay at Pickalbatros Citadel Resort. We are pleased to hear that you had an enjoyable experience with us and appreciate your positive feedback.At Pickalbatros Citadel Resort, we strive to create an inclusive and welcoming environment for all our guests. We are glad to know that you felt comfortable and well-treated during your stay. Your comments are valuable to us as we continuously work to provide exceptional service and a memorable experience for everyone.We look forward to welcoming you back in the future and ensuring another wonderful stay. If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know.Best Regards,Pickalbatros Citadel Resort
Gästanvändare
Standardrum med havsutsikt
Bodde på nov. 2024
Ensamresenärer
2 recension
3.0/5
Publicerades 27 dec. 2024
An overall bad experience. Despite the superb facilities and comprehensiveness of the hotel (private beaches, a variety of food buffets, etc.), the service was absolutely terrible. As I stayed 2 nights more than my friend did in the same room, they wanted to keep my friend's passport at the reception to prevent my friend from just free riding all the services in the hotel. Let's say this is reasonable; however, they were so insecure that they need to watch my see my friend's uber to arrive at the hotel lobby before they could finally return her passport, and they said even if my friend just stayed at the hotel lobby overtime (without using anything), she needs to pay. Like seriously ***.
Minor inconvenience:
- Needed a charging cable in the midnight, requested at the reception, rejected. They said I could keep my phone at the reception but could not lend me a single cable.
- Poor wifi connection in my room, asked for help at the reception. The receptionist said if the phone is working in the room, then they could not do anything. The problem remained unresolved.
Översätt
Svar från boendet: Dear Valued Guest,Thank you for sharing your thoughts about your recent stay at Pickalbatros Citadel Resort.We are committed to creating an inclusive and welcoming environment for all our guests, and your feedback is essential in helping us achieve this. We appreciate your comments and want you to know that we take all guest feedback seriously as we strive to offer exceptional experiences.We look forward to welcoming you back in the future and ensuring another memorable stay. If there’s anything we can do to enhance your next visit, please don’t hesitate to let us know.Best regards,Pickalbatros Citadel Resort
Seanie Damiel
Standardrum med havsutsikt
Bodde på juli 2024
Par
8 recension
4.2/5
Mycket bra
Publicerades 14 aug. 2024
It’s good enough for all inclusive hotel
Översätt
Svar från boendet: Dear Valued Guest,Thank you for taking the time to share your thoughts on your recent stay at Pickalbatros Citadel Resort. We are pleased to hear that you had an enjoyable experience with us and appreciate your positive feedback.At Pickalbatros Citadel Resort, we strive to create an inclusive and welcoming environment for all our guests. We are glad to know that you felt comfortable and well-treated during your stay. Your comments are valuable to us as we continuously work to provide exceptional service and a memorable experience for everyone.We look forward to welcoming you back in the future and ensuring another wonderful stay. If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know.Best Regards,Pickalbatros Citadel Resort
Gästanvändare
Rum Marina (endast 2 vuxna)
Bodde på feb. 2024
Annat
3 recension
5.0/5
Enastående
Publicerades 6 apr. 2024
Would definitely return to this hotel! If you’re looking for a relaxed holiday in a beautiful hotel with the opportunity to snorkel this is the hotel for you!
Översätt
Svar från boendet: Dear Esteemed Guest, Warm greetings from the radiant Pickalbatros Citadel Resort – Sahl Hasheesh! We extend our sincere gratitude to you for selecting our resort and for taking the time to share your invaluable feedback about your recent holiday experience. We are thrilled to learn that your stay with us resulted in an exceptional holiday, and it brings us immense joy to hear that our services and culinary offerings met your satisfaction. Your positive sentiments are a testament to the dedication of our team and the high standards we strive to maintain. At Pickalbatros Citadel Resort, we hold guest feedback in the highest regard. We carefully evaluate any concerns or issues raised, engaging with the relevant departments to implement measures for continuous improvement. Your insights contribute significantly to enhancing the overall guest experience, and for that, we are truly grateful. Thank you, as well, for your gracious recommendation. We eagerly anticipate the pleasure of hosting you once again in the near future. Please be assured that your next visit will be met with the same commitment to excellence that you have come to expect from Pickalbatros Citadel Resort. Sending our warmest regards from the captivating Red Sea shores, Best regards, Guest Relations Department Pickalbatros Citadel Resort
Mohmed El Khouly
Fyrbäddsrum för familj med havsutsikt
Bodde på maj 2024
Familj
1 recension
3.5/5
Publicerades 29 juni 2024
The hotel is good for families and couples , we enjoyed the snorkeling there , no much activities for kids except the animation show at night.
Översätt
Svar från boendet: Dear Valuable Guest, Thank you for taking the time to leave a positive review about your recent stay at Pickalbatros Citadel Resort. We are thrilled to hear that you had an enjoyable experience with us and that we met your expectations. Our team takes great pride in providing exceptional service and creating a comfortable and memorable stay for our guests, so it is always gratifying to receive positive feedback. We hope to have the pleasure of welcoming you back to Pickalbatros Citadel Resort in the future and providing you with another exceptional experience. If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know. Best Regards, Pickalbatros Citadel Resort
Gästanvändare
Standardrum med havsutsikt
Bodde på apr. 2024
Res med vänner
2 recension
5.0/5
Enastående
Publicerades 4 juni 2024
Very nice!
Översätt
Svar från boendet: Dear Esteemed Guest, Warm greetings from the radiant Pickalbatros Citadel Resort – Sahl Hasheesh! We extend our sincere gratitude to you for selecting our resort and for taking the time to share your invaluable feedback about your recent holiday experience. We are thrilled to learn that your stay with us resulted in an exceptional holiday, and it brings us immense joy to hear that our services and culinary offerings met your satisfaction. Your positive sentiments are a testament to the dedication of our team and the high standards we strive to maintain. At Pickalbatros Citadel Resort, we hold guest feedback in the highest regard. We carefully evaluate any concerns or issues raised, engaging with the relevant departments to implement measures for continuous improvement. Your insights contribute significantly to enhancing the overall guest experience, and for that, we are truly grateful. Thank you, as well, for your gracious recommendation. We eagerly anticipate the pleasure of hosting you once again in the near future. Please be assured that your next visit will be met with the same commitment to excellence that you have come to expect from Pickalbatros Citadel Resort. Sending our warmest regards from the captivating Red Sea shores, Best regards, Guest Relations Department Pickalbatros Citadel Resort
Gästanvändare
Standardrum med havsutsikt
Bodde på sep. 2023
Familj
30 recension
4.0/5
Mycket bra
Publicerades 2 nov. 2023
The view is amazing. The resort is huge and has a few lagoons where you can do scrub diving. Took pictures of many pretty fish.
The only thing I don’t like is that the toilet has sewage smell if you don’t keep the fan on. The rooms are big but a bit old and can use some upgrade.
Översätt
Svar från boendet: Dear Valuable Guest, Greetings from sunny Pickalbatros Citadel Resort – Sahl Hasheesh! We would like to cordially thank you for having chosen our resort and for sharing your valuable comments regarding your recent holiday experience. We are so happy, that we have provided you with a super holiday and you were very satisfied with our services and gastronomy offers. Our team and management take every feedback very seriously. Problems are discussed with the relevant departments and measures for improvement are initiated. Thank you as well for your kind, highly appreciated recommendation and we are already looking forward to welcoming you soon here again. Kindly accept our warmest regards from the Red Seashores Best regards, Guest Relations Department Pickalbatros Citadel Resort
Binting
Standardrum med havsutsikt
Bodde på mars 2024
Par
1 recension
1.0/5
Publicerades 6 apr. 2024
This is the first time I feel racial discrimination in this country. They are very unfriendly to Chinese people. I don’t know if you don’t like to receive tourists from China or Asia. You just need to mark it clearly on your website. You want to make money from Chinese people, but discriminate against us or Asians! I feel it’s incredible. This is why I spent so much time writing this paragraph. I know it may not have any impact on you, but I will write about what you did to us on all Chinese social media and call on Chinese people not to come to your hotel! It even affected my impression of Egypt! You should be ashamed! I have a lot of Egyptian or Arab friends. They invited me to their country for vacation, but I received cold silence, racial discrimination and ridicule! I will say it for the last time! Tourists from China should not choose this hotel!
Översätt
Svar från boendet: Dear Esteemed Guest, Warm greetings from the radiant Pickalbatros Citadel Resort – Sahl Hasheesh! We extend our sincere gratitude to you for selecting our resort and for taking the time to share your invaluable feedback about your recent holiday experience. We are thrilled to learn that your stay with us resulted in an exceptional holiday, and it brings us immense joy to hear that our services and culinary offerings met your satisfaction. Your positive sentiments are a testament to the dedication of our team and the high standards we strive to maintain. At Pickalbatros Citadel Resort, we hold guest feedback in the highest regard. We carefully evaluate any concerns or issues raised, engaging with the relevant departments to implement measures for continuous improvement. Your insights contribute significantly to enhancing the overall guest experience, and for that, we are truly grateful. Thank you, as well, for your gracious recommendation. We eagerly anticipate the pleasure of hosting you once again in the near future. Please be assured that your next visit will be met with the same commitment to excellence that you have come to expect from Pickalbatros Citadel Resort. Sending our warmest regards from the captivating Red Sea shores, Best regards, Guest Relations Department Pickalbatros Citadel Resort
Yanju
Standardrum med havsutsikt
Bodde på feb. 2024
Familj
1 recension
5.0/5
Enastående
Publicerades 1 apr. 2024
The resort architecture was breathtaking, food was great and staff was really friendly and helpful. Definitely coming back.
Översätt
Svar från boendet: Dear Esteemed Guest, Warm greetings from the radiant Pickalbatros Citadel Resort – Sahl Hasheesh! We extend our sincere gratitude to you for selecting our resort and for taking the time to share your invaluable feedback about your recent holiday experience. We are thrilled to learn that your stay with us resulted in an exceptional holiday, and it brings us immense joy to hear that our services and culinary offerings met your satisfaction. Your positive sentiments are a testament to the dedication of our team and the high standards we strive to maintain. At Pickalbatros Citadel Resort, we hold guest feedback in the highest regard. We carefully evaluate any concerns or issues raised, engaging with the relevant departments to implement measures for continuous improvement. Your insights contribute significantly to enhancing the overall guest experience, and for that, we are truly grateful. Thank you, as well, for your gracious recommendation. We eagerly anticipate the pleasure of hosting you once again in the near future. Please be assured that your next visit will be met with the same commitment to excellence that you have come to expect from Pickalbatros Citadel Resort. Sending our warmest regards from the captivating Red Sea shores, Best regards, Guest Relations Department Pickalbatros Citadel Resort