Casa Cook El Gouna recensioner

Svar från boendet: Dear Valued Guest, thank you for the great review! We are more than happy to know that you left fully satisfied by the vacation! You are most welcome for another smooth stay! Best Regards, Guest Relations.

Svar från boendet: Dear Jiang Geng,Thank you for sharing your feedback. We appreciate your perspective on the surrounding area and want to clarify that our hotel is located in the beautiful destination of El Gouna, which is a distinct city from Hurghada. We take pride in providing accurate information about our location and surroundings to ensure our guests have a clear understanding before booking their stay. Your comments are important to us, and we will continue working to enhance the guest experience at our hotel!Best regards,Guest Relations Manager

Svar från boendet: Dear Valued Guest, thank you for your positive feedback! We are delighted to hear that you found our hotel satisfactory and our service timely and efficient. We are glad we were able to address your concerns about the room location and that you enjoyed the upgrade to a pool room. It's great to hear that you appreciated the beautiful beach, pools, and the attentive service provided. We are pleased that you enjoyed the sunset experience, the complimentary wine, drinks, and snacks, as well as the live music night and the delicious breakfast and dinner offerings. We look forward to welcoming you back in the future and providing you with another fantastic stay!Best regards,Guest Relations Manager

Svar från boendet: Dear Eudore-Ling, We are delighted to hear that you enjoyed your stay at our hotel! We appreciate your feedback and are glad that you found the environment quiet and the private beach enjoyable. Thank you for giving us a chance, and we hope to welcome you back again soon!Best regards,Guest Relations Manager

Svar från boendet: Dear Caibaoma, Thank you for your feedback. We would like to clarify that our hotel is indeed located in El Gouna, which is a separate city from Hurghada. Your feedback is valuable to us, and we apologize for the inconvenience caused by the transportation incident and the room condition. We strive to provide all our guests with a comfortable and enjoyable stay, and we regret that we fell short of your expectations. Rest assured that your concerns will be addressed with our team to prevent similar issues from occurring in the future. We appreciate your feedback and hope to have the opportunity to welcome you back in the future to provide a more enjoyable experience!Best regards,Guest Relations Manager

Svar från boendet: Dear Valued Guest, Thank you for choosing our hotel for your trip to Egypt! We are delighted to hear that you were satisfied with our services and enjoyed the delicious food. Your kind words motivate us to continue providing excellent hospitality to all our guests. We look forward to welcoming you back in the future! Best regards,Guest Relations Manager

Svar från boendet: Dear Valued Guest, Thank you for choosing our hotel for your vacation, and for sharing your experience with us. We are truly saddened by the situation you have faced, and would like to acknowledge that it happened only due to the language barrier and thus communication difficulty. We strongly hope you'd consider revisiting our property once again so that we can change your impression to a positive one!Best regards,Guest Relations Manager

Svar från boendet: Dear Valued Guest,Thank you for your positive feedback! We are glad to hear that you enjoyed our service and new facilities. Your satisfaction is our top priority, and we look forward to welcoming you back in the future!Best regards,Guest Relations Manager

Svar från boendet: Dear Scarlett Shen, Thank you for your detailed review of Casa Cook Hotel in El Gouna! We're thrilled to hear that you enjoyed the adult-focused atmosphere, privacy, and the unique blend of luxury and soul at our hotel. It's great to know that you appreciated the desert and beach coexistence, as well as the special touches like the glass of champagne at check-in and the eco-friendly bamboo straws. We will make sure to address the issue of insects at night and bird interference during outdoor dining. Your feedback is valuable to us, and we look forward to welcoming you back for another wonderful stay!Best regards,Guest Relations Manager

Svar från boendet: Dear Valued Guest,Thank you for sharing your feedback with us. We apologize that your experience did not meet your expectations. We appreciate your comments regarding the standard service and room assignment and will address them with our team for improvement. Your feedback on room sanitation and layout will be taken into consideration for future enhancements. We are sorry to hear about your disappointment with the beach sand quality. We will use your feedback to make necessary adjustments and ensure a better experience for our guests in the future. We value your input and hope to have the opportunity to welcome you back for an improved stay.Best regards,Guest Relations Manager

Svar från boendet: Dear Valued Guest,Thank you for your review and feedback. We appreciate your compliments on our hotel's interior and delicious juice and fries. We apologize for the slow service you experienced and will work to improve in this area. We strive to provide excellent service to all our guests, regardless of the price. We hope to have the opportunity to better serve you in the future.Best regards,Guest Relations Manager

Svar från boendet: Dear Valued Guest,Thank you for sharing your feedback. Be absolutely sure that these were not lice - we are paying a high attention to room cleanliness and hygiene, and all linen is being washed in a central laundry, which means if there was a lice infestation, that would have been noticed by many parties involved. These bites were done by tiny mosquitoes that are inhabiting this area, that's a natural phenomena, and for this reason we are providing a printout with info in the rooms, as well as a mosquito repellent. Still, we hope that you enjoyed your vacation with us and hope to have the pleasure of welcoming you back in the future. Best regards,Guest Relations Manager

Svar från boendet: Dear Valued Guest,Thank you for choosing Casa Cook for your vacation and for sharing your experience! We are delighted to hear that you found the room satisfactory. We are sorry to hear that the beach did not meet your expectations. The entrance is indeed shallow and is perfect for kiting, however we offer a deep lagoon and swimming pools! We strongly hope to welcome you again on your next vacation!Best regards,Guest Relations Manager

Svar från boendet: Dear Valued Guest,Thank you for sharing, we're thrilled to hear that you had an amazing experience from start to finish! We're so glad you enjoyed every aspect of your stay, from the overall ambiance to the exceptional service provided by our staff. You're always welcome to come back and have another fantastic vacation with us!Best regards, Guest Relations Manager