Clarion Inn Hurley, WI

Clean, basic hotel with recently replaced carpeting and decor. I couldn’t access the wifi. I called the lobby and the evening lady implied that I was typing in the password wrong and I should come to the lobby. What she didn’t say is that the wifi pretty much only works in the lobby. She just stared blankly at me when I told her that we had no access in the room. No apology, no explanation. At least the overnight guy explained the “dead zones” at the hotel. Breakfast is a lunch bag from the lobby desk. One morning, the regular coffee was not working. The same lobby lady just sat there. No sign, no apology, no effort. She told me that the decaf was working. Hmm… something tells me they’re not the same? I realize this is a small town and this lady clearly prefers to avoid conflict. But is making some more coffee still possible? Yes, it is. This is a budget hotel with a comfortable, clean room. Just buy a few wifi extenders and work on your staff’s customer service skills, please.

Hotel with identity issue.. Econolodge or Clarion? Potholes in parking lot. Stains on lobby chairs. Chain and lock on door to bar restaurant area. Key cards didn't work. Ran out of bagged breakfast day one, didn't offer anything day two. Chain on room door, but nothing to connect it to. USB port and plugs built in to desk did not work. Cracked bathtub tiles. Floor around toilet needed better cleaning. Drapes had holes in them. Night stand drawers would not stay closed. Positives: Grocery store right next door. Bed was comfortable and sheets appeared to be clean.