Roving28097338766
16 juni 2024
I and my sister went here for a overnight spa day treat for our birthdays, Overall it was a great time, the hotel is beautiful, the staff were so attentive and polite and the room was beautiful, Our food was lovely too. I do however have a few complaints that I think could be improved on, 1. In the spa the foot pedicure machines were not working, no sign, but that's understandable, it happens. Minor. 2. No biscuits, No chocolates, or little gifty knicknacks left in our room which I find odd, I have been to less rated places who have done this. They did leave us a lovely card though. 3. We booked the infinity pool for half an hour, the room next to it was full of young women who were celebrating a hen do, which made us feel awkward, I felt like they could have arranged the time slots so we did not disturb their celebration and vice versa. 4. My biggest complaint, the breakfast in the orangery room, we had to check out by 11, My sister ordered a starter, which came out really quickly, we then ordered 2 full english breakfasts, after 35 minutes of waiting we were wondering what was going on so we asked a waitress if she could inquire, which she said she would, she came back telling us the staff were making it, We said thats fine, 35 plus minutes passed and we had to check out in 40 minutes, we asked a second member of staff what was going on and that we had seen 4 people served who had came in quite a long time after us, including a full english, he apologised and again went to check, explaining the chef was making it (a second time?) waited 10 or so minutes and it came, it was nice but we felt like we had to rush by the time we got it, overall, we waited an hour and half for a forgotten breakfast and had to inquire twice, which for a place of this rating is not acceptable, The orangery room was not that busy either, We also never got asked by staff if we would like refreshments while we were waiting and had to ask while inquiring about the wait. Disappointing experience at breakfast. However, working on those things alone, it was a really enjoyable stay and I would definitely come back.
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