Citadel Hotel by Vinnca

Excellent stay

Excellent stay and service in the restaurant Ms beni has been doing very well service in the restaurant Buffet in the morning was good Dosa was very tasty Environment is quite good and calm and good 😊 beni was excellent good service thank you

First they denied saying it is not in your meal plan .so no dinner whearas it was there in my meal plan.. Second they told only half litre of water two bottles per day...when requested for plain water they denied no plain water...it's offense to deny any human of plain water. Third during the day of checkout I asked for laundry[2jeans and shirt) which they lost..then later night after the second day checking out from my hotel room . They found n told Now when asked to send it They are saying sir it's chargeable.they lost it and found but I have to pay Mr karthik... jeevan and rest all new administration staff screwing up citadel hyderabad image. I visited citadel many times in past never faced such .but now new administration royally screwing up things. Mr santosh hotel incharge should take a note of miscommunication and goofups by the new administration staff.orelse many customers have to face this like what I had to

This hotel is very convenient to us as our business location. Food and hospitality are very good. we special thanks to Beni and there team to give us best service. Hotel are beautiful and neet and clean .locations vises it perfect to customer

Food is nice, environment is all good ,staff is cooperative specially Benni😘was so cooperative and taking care of me and the tea and dosa was good the room was clean and good thank you citadel good environment and good service providers,beni sincerely taking good care everyone

The stay was so good and beni was so excellent service she was so busy with other guest but she handle equally and treat equally I'm so appeciate by her thank you so❤ much beni for the best and good service thank you citadel great hotel thank you so much❤