Citadel Hotel by Vinnca

Excellent stay

First they denied saying it is not in your meal plan .so no dinner whearas it was there in my meal plan.. Second they told only half litre of water two bottles per day...when requested for plain water they denied no plain water...it's offense to deny any human of plain water. Third during the day of checkout I asked for laundry[2jeans and shirt) which they lost..then later night after the second day checking out from my hotel room . They found n told Now when asked to send it They are saying sir it's chargeable.they lost it and found but I have to pay Mr karthik... jeevan and rest all new administration staff screwing up citadel hyderabad image. I visited citadel many times in past never faced such .but now new administration royally screwing up things. Mr santosh hotel incharge should take a note of miscommunication and goofups by the new administration staff.orelse many customers have to face this like what I had to

Food is nice, environment is all good ,staff is cooperative specially Benni😘was so cooperative and taking care of me and the tea and dosa was good the room was clean and good thank you citadel good environment and good service providers,beni sincerely taking good care everyone