Hotel Sitara Grand Kukatpally

It was a poor experience. No room cleaning policy you have to chase them all the time. No toiletries, cockroaches are in every room. Have shown the photos at reception he dosen’t even care.

There is no tv, made me wait almost 45 mins at the reception. The guy was not able to understand a thing. There is no proper guidance for the floors in the lift service

Poor staff, not clean and executive to their understanding is adding 2 more chairs and a table. Otherwise very poor

Very dirty rooms and service areas. Need to take two elevators to get to rooms. No clear non-smoking rooms.

It's a known property to me. Very advantageous locality, multiple choice of in and out cuisine, banks, medical, transportation all very handy, restaurant is super, in the past, many times i visited the property for food. Service is little slow for both hotel and rooms but good, clean, everything available property. Little money minded but fine. Rooms are clean, spacious but little unhygienic as pest control needs to be improved. I like and love the male receptionist as they are helpful and friendly then service staffs. Over all try once. The management has more than 20 hotels and restaurants since more than 2 decades, i had tried their other properties as well and they are popular for hospitality.

Major mistake is i have booked. I have booked room for 3 after paying I requested my family member to check in at 2. 0pm so that he can come and pick up 2 of us (ladies)midnight from railway station, hotel front office didn't oblige and forced him to take another room on the spot as he couldn't be on road till midnight, (this booking had all complimentary offers which are not provided for booking) and also for not being there personally to submit hard copy of my id card though i have sent all soft copies of the same. After reaching hotel around 1. 0am lift was not operated for 15mins so we have fallen bait for mosquitoes, no hospitality from the staff, bedsheets, pillows were stained badly, kettle and geyser were not functioning. No complimentary food was arranged the experience was terrible that night. Morning only when mr ntervened after listening to my pathetic condition he arranged a new room and complimentary breakfast for us and expressed apologies. So now i have decided to never book