The Willows Nest Hotel Ibadan

Bon Nest is in a good location, and the decor of the public places is very modern. The staff are very polite and helpful within the boundaries of what they can do. I am only giving this place a 3 because of the staff; I would not want to downplay their dedication; otherwise, it would have been less. Please, if you are going to use this hotel, make sure that you are not allocated a room near the poolside, as the noise from their bar is very bad. Almost every evening of my stay, which was over 5 nights, I had to call reception and ask when the noise would stop. One night l had to call at 23:20 to ask when the music will stop. I later discovered that l was not the only one who experienced the extremely loud music. I met a customer in the reception area and he said the same thing. In addition, they had building works, which they did not pre-warn. The banging of the roof was so bad that I called reception again and asked when the building works started and ended so I could plan my day. Unfortunately, the staff could not answer. When I checked in, it took at least three rooms before I could check in because there were gaps around the doors. These doors did not have mosquito nets on them, which can give access to mosquitoes. In summary, the place is okay, and the staff are good, but management needs to do something about the noise. At least warn people about the noise so they know the consequences of a room facing the pool area. I am not likely to stay there again.

Excellent place to enjoy your family vacation,staffs well coordinated,rooms neat,I enjoyed the breakfast menu. It was a lovely weekend

I booked Bon Hotel Nest Ibadan through a friend’s wedding planner from the 18/04/24 - 21/04/24 at N70,000 per night. A phone was used to take a picture of my ID. When I asked if it was going to be deleted afterwards, I was told they maintain confidentiality/privacy, which didn’t quite answer my question but, I let it go as I was tired after a long journey. They were kind enough to assist with our bags upstairs. The environment looked good and so did the room I was in (302). However, the air conditioner was not cooling and after calls, it was looked at by maintenance but, this did not yield anything positive. It was later serviced that night which came with too much noise as they applied water pressure to service it. Two people did servicing and only one was polite enough (I believe he was an assistant) and apologised for the inconvenience. I ended up sleeping on the floor under the AC as it wasn’t still cooling well. The AC went off and on at intervals and this even affected the little cooling in the room. It was so uncomfortable that I called to have my room changed or refunded to book another hotel as the Rep I spoke to said they were fully booked. Mind you, I arrived the hotel in the evening and this call was made at almost midnight. The next morning, the cooling had gotten a lot better hence, I did not insist on changing my room nor getting a refund. My friend who came the next day, complained of same AC issue and eventually had her room changed. When I and my sister wanted to shower, there was no water. This was around past 11am. We called to complain and they said it’ll be looked into. A cleaner brought us a bucket of water which I presume he did as instructed. After my sister had her bath, I returned the bucket to be filled for myself only for the guy to get me water in a mopping bucket. When I queried him, he said he rinsed it and then went on to deny that it wasn’t a mopping bucket. (I had seen the bucket they used for their cleaning when I handed the initial bucket to them, so I knew it was a mopping bucket) I had to tell him to get me water in another bucket before he had it changed and did so. Water was restored while I was bathing. Same water situation happened the next day. My friend who was the groom also had his fair share of complaints about their service as well. Buffet was for one person so, I had my sister go for it and ordered myself Indomie and fried egg which cost N6,000. To my greatest dismay, the quantity they brought to me was only enough to feed a 3year old. In as much as it was a hotel, I didn’t expect such little quantity for the price I paid. I had buffet the next day and it was really nice. The chef(s) did excellently well. Overall, this is not a hotel I would be returning to nor will I recommend for anyone. They should do better with service provision which is what people actually pay for.