91tammyi
18 september 2024
Gorgeous hotel, from the moment we arrived we were very well looked after. We paid for AI star prestige and couldn’t fault it, mini in our room, coffee machine, access to rooftop pool and bar, waiter/waitress service at your sunbed. (The pool is freezing) the staff are fantastic and always so helpful and friendly. Special thanks to Rafa on reception and the young man who helps with the cases. They were both very helpful and friendly, also Jhonathon, Carmin, Alonso and Ismael for serving us drinks, always being so happy, friendly and making us laugh. As some have said the rooms are small but we hardly spent anytime in there so didn’t bother us. The views from the roof terrace are beautiful. I have coeliac disease, I couldn’t fault the hotel for labelling, lots of gluten free snacks available (rarely have this in any hotel). We had a fantastic holiday, met some lovely people (staff and guests) and will definitely be returning.
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