Hacienda San Juan Resort

I would Not recommend Hacienda San Juan Resort. The staff there is extremely rude and UNaccomodating! We were looking for a place to have an early dinner after spending some time in Paracas and Huacachina. We decided to go to Hacienda San Juan because we were told they offer day pool passes. We thought perfect, have an early dinner, spend some time by the pool and head back to Lima later in the evening to avoid all the traffic. The young man who sold us the pool day passes was rude his whole demeanor was unwelcoming. Our waiter was a bit clueless and forgetful and the young lady at the front desk was also rude. When it was time to get in the pool we asked for towels, and we were denied the towels because we were not guest to the Hacienda! It’s not like we were asking for bathing suits! How can they sell us pool passes and deny us the use of towels? How can that be a policy? The young man who sold us the pool passes never disclosed that we were not going to be able to use the towels or else I believe we wouldn’t have bought the pool passes. We had to go to the front desk and ask to speak to a supervisor in order for us to be accommodated. It was an uncomfortable experience all in all. I don’t know why they offer pool passes if they are going to make their “day guest” jump through hoops to get towels. BUT I will end this review by saying that their food and drinks were phenomenal I won’t deny that. I believe their staff needs better training in hospitality and communication. They should also revise their pool pass policy to guarantee a memorable and pleasant visit.

This hotel offers you a valuable stay with an amazing clean and extra big room, the doors open to the garden and the big clean pool is just in-front of you. The shower and bathroom are just perfect Breakfast was nice, staff was nice and i highly recommended this amazing hotel.

- El cuarto no contaba con smart TV, tenia un televisor muy antiguo con limitada programacion. - Algunos mosquitos estaban en el cuarto - La iluminacion era muy opaca no se veia el cuarto por completo - El baño tiene un distribucion bastante mala - El inodoro es antiguo - El cuarto es tan grande que se ve vacio, la distribucion es mala. - El frigobar estaba vacio, deberia estar equipado y luego cobrar al salir. - Switches de luz en mala ubicacion, detras de muebles, lejos de la puerta - El desayuno tiene un horario muy corto considerando que uno va a dormir - Los juegos de mesa estan sin mantenimiento rotos, viejos. - Faltan muchas opciones en la carta, es muy limitada Ambiente externo muy bueno Atencion del personal muy bueno

La habitación e instalaciones muy buenas para pasar unos días en familia! La comida del restaurante también muy buena. Los desayunos si es un punto a mejorar, debería haber más opciones.

Los espacios son muy amplios, tiene varias piscinas y algunos animales para interactuar. Me encantó la zona del bar tiene su toque místico.

Hotel Hacienda San Juan es el mejor lugar para desconectar completamente. La atención siempre es A1 en todas sus áreas. Me divierto mucho y me relajo cuando voy. Excelente servicio ⭐️⭐️⭐️⭐️⭐️