Marti la Perla - Adult Only+16

We stayed here for our anniversary in September which should be an enjoyable experience but certainly not in our case. On arrival we were ignored for 15 minutes with the manager then shouting at the staff. We were not given any information about the hotel after getting checked in. To say we were horrified at the sub standard room we had been given is an understatement and we decided not to unpack ans see our rep the next morning. After a sleepless night due to the noise from the hotel next door to get up to no electricity and having to shower in the dark and then falling on the flooded bathroom floor we spoke to the rep who did get us moved rooms. This room was no better than the first room. The room was also in a terrible state and we asked to move hotels but unfortunately there was no availability. We were complaining on a daily basis as there was nothing good to say about this hotel. Every day there were queues of guests to see the rep Sandra whi to fair did try and get issues resolved. The food was so bad that we ate out every day. The food was cold and had no flavour at all. We found the staff generally unhelpful especially the customer relations who were either online shopping or sat outside smoking with the manager. Rooms did not get cleaned which was the general consensus to every guest we spoke to. The pictures on the Jet2 website were nothing like real life and the place needs a total gutting out and deep clean. The hotel itself states the hotel is luxury and peaceful but it certainly is not. This has put us off ever returning to Turkey where we have previously enjoyed holidays.

Absolutely lovely hotel. The staff were friendly, the hotel is spotlessly clean, the breakfast was lovely with a wide variety to choose from, nothing seemed to be too much trouble. Even the cleaning team were lovely adding that personal touch to the towels. I would highly recommend

The hotel is lovely, as are the grounds and pool area. Own bit of beach which is lovely. Food. Plentiful, always found something to eat. Fresh fruit and salad, different soup each night. These were delicious. The bread was also really nice. Rooms were big enough, but furniture was tired and in need of replacement. The beds are very comfortable. Bathrooms' nice great water pressure in shower toiletries were a nice touch. Beach stunning Cleanliness poor the cleaners were more interested in playing games on their phones. Rooms were not cleaned, and the bathroom tiked in the shower and floor tiles were disgusting. I cleaned it myself to make sure it was dirty, not just stained. I did complain and had a few issues delt with. But the cleaning staff need to be trained to a higher standard and the housekeeping manager needs to check that the standards are kept high No clothes washing facilities they do provide a wash service but it's very expensive. dining room chairs some need cleaning as rotten. As we're some of the light coloured sofas . Bar. Only one outside but was managed by some lovely staff Entertainment was ok, but at the end of the season, what do we aspect. Front desk. Helpful polite. Spa -fitness room looked lovely but didn't use it. With an upgrade of furniture to a higher standard, a bit more attention to detail, better training, and execution of the cleaners is definitely needed bit more finesse and this hotel will be an absolute dream