Fairfield Inn & Suites Idaho Falls

Clean, comfortable hotel. We stayed here after visiting Yellowstone. The staff was friendly. Breakfast was very well done. Good choices for other meals within walking distance. We would definitely recommend this hotel to traveller in Idaho.

Needed a place for a quick rest and recharge. Desk clerk was super friendly. Rate was $124 plus $50 for Skeena my black lab. Thought the rate was a bit steep for me and dog hence 4 stars vs 5. Room was clean and more than I needed. There is an Olive Garden and Wendy's close by as well as fuel. All in all good.

There are three Marriott properties in Idaho Falls - two along the river, and this one, less than a mile off the river. It’s nice enough, the rooms predictable, the breakfast better than average. Just not the location factor the other two possess. But, this property was $75 cheaper for the one night, and, we like to walk, so there you go. If all prices the same, go for the riverfront properties.

Edited to note: Following my review I was promptly contacted by management who immediately apologized for the level of service we experienced and he issued a refund for one of the three nights we stayed. We very much appreciate him reaching out. We didn’t expect that. I spent a lot of time researching where to stay on this most recent trip to Idaho Falls as the hotel I stayed at during my last trip to IF was not a great experience. Unfortunately, that research didn't pay off in this instance. One of the requirements I had when making this reservation was an on site fitness center. I learned two days before my arrival that the fitness center was closed. No reason was given and it was too late to cancel my reservation according to my online booking reservation. I work out daily so this 100% was a big enough deal that I would have cancelled had I been able to. A second requirement was in-room coffee. When we arrived on Friday, it was late at night and we went straight to bed. We didn't realize until the next morning that we had no coffee cups and the only coffee in the room was decaf. We called down to the front desk to request more and a female employee brought up two coffee cups and two coffees. We asked for a few more and she said "No." She informed us we would have to come down and get them ourselves as she didn't have time. The fact that we had to ask for coffee and cups shows that the room wasn't even serviced properly after the last guest. The fact that she would bring two single servings of coffee is just lack of common sense and stating we would have to come down to get more when it should have been in the room in the first place is poor customer service. When we left the hotel for the day on Saturday we asked at the front desk for more coffee to be brought to our room. The female at the front desk looked shocked and said our room wasn't supposed to be serviced until the next day. My husband said "we need coffee and cups, not service." The clerk responded with "Well, we will see if they have time." Time to provide coffee for the room that is supposed to have coffee? Were we supposed to make the two whole servings of coffee last for three days? When we returned later that evening, we found they had brought us two servings of coffee and some cups. Apparently this level of service meant that our room was not to be serviced the next day though because when we returned Sunday evening, our room was not serviced at all. Despite us being told on Saturday it was scheduled to be served on Sunday. By this time the garbage cans were full, we once again had no coffee and no coffee cups. There was also the issue with the parking lot. Like I mentioned above, we arrived late at night. The parking lot was closed off for repairs. We had never received notification that this was taking place during our stay and we had to circle around the other nearby buildings to figure out where to park. Not a great way to start our stay. We did see that the parking lo

The shower was missing the handle and had a spanner on the side of the bath. The TV was missing the signal cable, so didn't work. I tried to phone down to reception to report the issues but the phone didn't work ! Ha Ha a comedy of errors. We were offered another room but there was no head on the shower- and far worse- the air-con didn't work. Thank God we didn't swap. We were given $10 off the room, but didn't think that made up for the absolute shambles. Whilst in the room, a staff remember came in to check it was clean- even though they knew full well of the issues, they were going to give it to someone else! She apologised for the service. Also the shower water made me smell like I'd been swimming there was so much chlorine in the water. The spa had such a disgusting smell we couldn't stay in it. The tap water was so disgusting I couldn't drink it. Breakfast tea was undrinkable. That said we slept well and the shower was OK. Back in the UK there's no way a hotel would offer this level of service but we're getting used to expensive rooms for a shambles of service in the US.. make American great again we say !

I spent a lot of time researching where to stay on this most recent trip to Idaho Falls as the hotel I stayed at during my last trip to IF was not a great experience. Unfortunately, that research didn't pay off in this instance. One of the requirements I had when making this reservation was an on site fitness center. I learned two days before my arrival that the fitness center was closed. No reason was given and it was too late to cancel my reservation according to my online booking reservation. I work out daily so this 100% was a big enough deal that I would have cancelled had I been able to. A second requirement was in-room coffee. When we arrived on Friday, it was late at night and we went straight to bed. We didn't realize until the next morning that we had no coffee cups and the only coffee in the room was decaf. We called down to the front desk to request more and a female employee brought up two coffee cups and two coffees. We asked for a few more and she said "No." She informed us we would have to come down and get them ourselves as she didn't have time. The fact that we had to ask for coffee and cups shows that the room wasn't even serviced properly after the last guest. The fact that she would bring two single servings of coffee is just lack of common sense and stating we would have to come down to get more when it should have been in the room in the first place is poor customer service. When we left the hotel for the day on Saturday we asked at the front desk for more coffee to be brought to our room. The female at the front desk looked shocked and said our room wasn't supposed to be serviced until the next day. My husband said "we need coffee and cups, not service." The clerk responded with "Well, we will see if they have time." Time to provide coffee for the room that is supposed to have coffee? Were we supposed to make the two whole servings off coffee last for three days? When we returned later that evening, we found they had brought us two servings off coffee and some cups. Apparently this level of service meant that our room was not to be serviced the next day though because when we returned Sunday evening, our room was not serviced at all. Despite us being told on Saturday it was scheduled to be served on Sunday. By this time the garbage cans were full, we once again had no coffee and no coffee cups. There was also the issue with the parking lot. Like I mentioned above, we arrived late at night. The parking lot was closed off for repairs. We had never received notification that this was taking place during our stay and we had to circle around the other nearby buildings to figure out where to park. Not a great way to start our stay. We did see that the parking lot issue was posted in the elevator. Not sure how that is supposed to help guests who are arriving and haven't been notified where to park. One final issue was a side entrance door not working. We had gear in our car and unloaded it by the door closest to our room onl

We reserved a king suite for the weekend. Room had a distinct odor like BO when entering. They didn’t have another room to offer. We aired it out for a good thirty minutes. It still has a funky smell. We tried to look past the odor which could be from the mold in the toilet/bathroom. I had to fix the chain in the toilet several times to keep the toilet from running. No one was available to help. Sadly, we couldn’t even enjoy the pool. There are a lot of challenges in the hotel business right now. With a hotel at max capacity, the brand needs some help. I have stayed with this chain several times in the last 6 months. This was the worst. I didn’t give it 1 star as I did get some sleep. I wouldn’t stay here again. Especially at the rate I was willing to pay for an expected nicer stay. This was a miss. Huge facilites attention. I have stayed at cleaner and nicer motel 6s. the mattress was ok just keep your sandals on in the room.

We stayed here on a whim for the hot tub suite as a family. My toddlers loved playing in the hot tub with bubble bath in it. After they fell asleep I enjoyed a very relaxing soak. Not many rooms like this have a shower as well. This room has a large shower.